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2 months ago

Bournemouth, Bournemouth, United Kingdom Charles Taylor Full time
Travel Claims Handler - Customer Service Advisor

At Charles Taylor, we are seeking a highly skilled and empathetic Travel Claims Handler - Customer Service Advisor to join our team. As the initial point of contact for our travel customers, you will play a crucial role in resolving claims efficiently and providing exceptional customer service.

Key Responsibilities:
  • Evaluate claims and verify insurance policy coverage via email and telephone
  • Collect necessary information and documents to proceed with a claim
  • Resolve claims efficiently and provide clear guidance to customers
  • Answer high call volumes and respond to emails in a timely manner
Requirements:
  • High level of computer competency
  • Previous call centre or customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and multitask
  • Natural empathy and a flair for making a difference to our travel customers
What We Offer:
  • Hybrid working arrangement (available after probation period)
  • Competitive salary range: £25,000 - £29,562 per annum
  • Opportunities for learning, development, and career progression
  • Free Health Cash Plan worth £1700 per annum
  • Additional pay for foreign language speakers
  • Generous high-street rewards scheme for family and friends
  • Free travel insurance (subject to qualifying criteria)
  • Discounts on home and motor insurance
About Us:

Charles Taylor is an inclusive employer that values diversity and promotes a transparent and fair recruitment process. We prioritize the development and recognition of talented individuals and offer comprehensive training and development programs to enhance skills and knowledge.

We are committed to creating a positive and supportive work environment that reflects our values of INTEGRITY, COLLABORATION, AGILITY, CARE, and ACCOUNTABILITY.