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Reception Supervisor

2 months ago

Liversedge, Kirklees, United Kingdom Curo Health Ltd Full time
About the Role

Curo Health Ltd is seeking a highly skilled and experienced Reception Supervisor to join our team in the Enhanced Access Service. As a key member of our hub team, you will be responsible for the efficient running of the reception area, ensuring a positive and friendly image to all patients and visitors.

Key Responsibilities
  • To support the smooth running of the hub during opening hours, ensuring all administrative tasks are completed efficiently.
  • To have primary responsibility for the coordination of the hub admin team, clinical team, and providing secretarial support for the hub during opening hours.
  • To facilitate effective communication between patients, the hub team, clinical staff, secondary care, out-of-hours services, and other associated healthcare agencies during operational hours.
  • To act as first-line support to the hub admin and hub clinical teams when on duty regarding any issues they may have.
  • To help and assist all staff whilst on duty, ensuring a high level of customer service is maintained at all times.
  • To welcome new hub staff and provide a comprehensive induction to the team.
  • To ensure all staff are aware of and adhere to Curo Health Ltd's policies and procedures.
  • To maintain a high level of confidentiality and comply with the Data Protection Act.
  • To undertake any other activities deemed appropriate and necessary by the organisation.
Requirements
  • GCSE English and Maths (or equivalent)
  • Good standard of general education
  • SystmOne experience
  • Experience of managing and supervising a team
  • Excellent oral and written communication skills
  • Excellent telephone manner
  • Ability to prioritise and manage own workload
  • Friendly, helpful, and can-do approach
  • Ability to carry out work accurately to specified deadlines
  • Close attention to detail
  • Excellent organisational skills
  • Ability to work on own initiative
  • Able to work under pressure
  • Able to maintain a high level of confidentiality
  • Experience of SystmOne including secretarial duties
  • Prioritisation of tasks
  • Working in a pressured environment with an ability to effectively resolve concerns, issues, and challenging situations
  • Able to demonstrate self-reflection and learning outcomes from incidents
Desirable Qualifications and Experience
  • Previous experience working within the NHS
  • Experience of data/statistical collection
  • Experience within a line management role, including staff supervision
  • Ability to motivate and encourage staff
  • Ability to delegate and prioritise others and own workload
  • Experience of training/mentoring lower-level staff members
  • Evidence of adherence to current/previous organisations' policies and procedures
  • Understanding of the role of the CQC
Continuing Professional Development
  • Evidence of achieving at least 85% of mandatory training at required intervals
  • Willingness to attend and undertake any additional training identified as relevant to the role