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Operatore di Assistenza Clienti per Gioco Responsabile

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Descrizione del Lavoro

In qualità di Operatore di Assistenza Clienti per Gioco Responsabile, entrerai a far parte di un team specializzato che aiuta e supporta i clienti.

Sarai responsabile di interagire con i clienti potenzialmente a rischio di sviluppare un problema di gioco, o che sperimentano i danni associati al gioco d'azzardo.

Compiti Principali
  • Fornire assistenza ai clienti che mostrano segni di problemi legati al gioco d'azzardo.
  • Utilizzare gli strumenti interni per assistere e prendere in carico le richieste dei clienti.
  • Relazionarsi con i dipartimenti interni.
  • Se necessario, portare all'attenzione di un superiore le richieste di assistenza.
  • Promuovere un'attività di gioco più sicura.
  • Conoscere le politiche, le procedure e i requisiti di licenza.
  • Applicare auto esclusioni ai conti dei clienti.
  • Gestire le domande e i reclami relativi al Gioco Responsabile.
Competenze Richieste
  • Eccezionale capacità di ascolto.
  • Ottime capacità di comunicazione.
  • Motivazione a mettere il cliente al primo posto.
  • Ottima capacità di problem solving.
  • Impegno nel rispetto delle politiche e delle procedure.
  • Disponibilità all'apprendimento.
  • Capacità di multitasking, con una forte attenzione ai dettagli.
  • Comprensione delle esigenze dei clienti.
  • Sicurezza nel prendere decisioni per supportare i nostri clienti.