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Team Leader

2 months ago

Scunthorpe, North Lincolnshire, United Kingdom Frasers Group Full time

About FLANNELS

FLANNELS serves as a premier destination for luxury fashion, offering a curated selection of over 200 brands that range from renowned international designers to contemporary labels.

With a keen eye for detail and a blend of classic and modern aesthetics, FLANNELS embodies a luxurious lifestyle. Whether through our physical stores or online platform, we prioritize an elegant simplicity that allows the brands we represent to shine.

Key Responsibilities

  • Assist in managing daily tasks and delegating responsibilities to team members.
  • Oversee team performance, ensuring tasks are completed to the standards set by management.
  • Utilize business communication tools effectively to facilitate task completion and ensure team members are informed of essential functions.
  • Comprehend all operational processes and set a positive example for the team.
  • Exhibit best practices in line with seasonal guidelines, marketing campaigns, and merchandising strategies.
  • Understand daily operational controls and assist in store setup.
  • Adhere to company policies regarding security measures and demonstrate compliance.
  • Ensure compliance with all cash handling and till procedures.
  • Identify and maximize sales opportunities while delivering an exceptional customer experience.
  • Maintain up-to-date knowledge of product features and benefits.
  • Implement merchandising guidelines to ensure effective product placement and meet brand partner expectations.
  • Understand key performance indicators (KPIs) and strive to meet established targets.
  • Demonstrate commercial awareness and ensure appropriate product placement and timing.
  • Familiarize yourself with the Frasers Group structure and strategic initiatives.
  • Engage with team members and provide feedback to contribute to overall business improvement.
  • Support senior management in coaching and developing the team.
  • Understand and assist in performance management processes.
  • Recognize your individual role and its impact on team dynamics.
  • Exemplify best practices and compliance in daily operations.
  • Support and mentor team members, acting as a role model.
  • Communicate effectively with all levels of staff, fostering motivation and strong working relationships.

Qualifications

  • Proven experience in leading a team within a retail setting.
  • Passion for and knowledge of luxury brands.
  • Ability to drive sales through exceptional customer service.
  • Understanding of visual merchandising and its impact on sales.
  • Strong communication skills to motivate and engage the team.

Benefits

  • 20% employee discount across all Frasers Group stores.
  • Attractive bonus scheme.
  • Clear career progression opportunities and access to exciting training programs.