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Enterprise IT Support Professional
2 months ago
Job Summary:
Essential Recruitment Careers is seeking an experienced IT Infrastructure Support Engineer to join our team as a key player in administering and maintaining the applications software and IT infrastructure systems across our clients' sites.
Key Responsibilities:
- Provide technical triaging, problem-solving, and 1st and 2nd line IT support across the business
- Provide proactive and reactive support across Windows server/desktop, Hyper-V, O365, Active Directory, Azure, and Cisco Meraki switches
- Ensure that the correct priority and severity are assigned to all application issues
- Day-to-day systems administration, including system checks, security checks, incident, and service request tickets across the Windows server/desktop estate
- Ensure that acceptable workarounds are in place and lasting solutions delivered within service levels across the whole Windows estate and both ERP and CRM applications
Requirements:
- Broad knowledge of software applications and Windows technologies
- Experience in administering and maintaining IT infrastructure systems
- Excellent problem-solving and communication skills
