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Care Coordinator Specialist
2 months ago
We are seeking a highly motivated and experienced Care Coordinator to join our dynamic team at Enigma Clinical Solutions.
Key Responsibilities:
- Coordinate and manage the delivery of care services to clients.
- Develop and maintain up-to-date care plans, ensuring they meet the needs and preferences of clients.
- Schedule and allocate care workers to clients, ensuring efficient and effective use of resources.
- Monitor and review care services regularly to ensure compliance with regulatory standards and client satisfaction.
- Build and maintain strong relationships with clients and their families, providing support and addressing any concerns or issues.
- Act as the main point of contact for clients, care workers, and other stakeholders.
- Collaborate with different brokerages of various councils to facilitate the smooth provision of care services.
- Attend meetings and liaise with council representatives to ensure alignment with local policies and procedures.
- Provide guidance and support to care workers, including conducting regular performance reviews and identifying training needs.
- Ensure that care workers adhere to company policies, procedures, and standards.
- Address any performance issues or complaints promptly and effectively.
- Maintain accurate and up-to-date records of all client interactions, care plans, and service delivery.
- Ensure compliance with all relevant legislation, regulations, and company policies.
- Prepare reports and documentation as required by management and regulatory bodies.
Requirements:
- Previous experience in a care coordination or similar role within the healthcare sector.
- Strong knowledge of care planning and coordination.
- Ability to build and maintain strong relationships with clients, care workers, and external stakeholders.
- Proficiency in Microsoft Office and care management software.
- Relevant qualifications in health and social care.
- Experience working with council brokerages and an understanding of local authority procedures.
- Compassionate and empathetic approach to client care.
What We Offer:
- Competitive salary and benefits package.
- Continuous professional development opportunities.
- Flexible working hours.
- Opportunities for career progression and advancement.
- Employee assistance program for mental health and wellbeing support.
- 28 days paid Annual leave, plus 8 bank holidays.
- Training and development opportunities in the latest care coordination techniques and technologies.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
