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Aquatic Lead Support Specialist
2 months ago
About Us
Trafford Leisure is a leading leisure provider in Trafford, committed to delivering exceptional services to our customers. We are a community interest company, driven by a passion for making a positive impact on the lives of our community.
Our Vision
We aim to create a vibrant and inclusive community where everyone can thrive. Our vision is to provide accessible, inspiring spaces that promote physical activity, social connection, and overall well-being.
The Role
We are seeking a highly motivated and enthusiastic individual to join our team as an Aquatic Lead Support Specialist. As a key member of our swimming team, you will play a vital role in supporting our management team with administrative tasks, developing our 1-2-1 swimming lessons offer, and working closely with our swimming teacher team and wider colleagues.
Key Responsibilities
- Provide exceptional customer service, responding to face-to-face enquiries, emails, and telephone calls in a professional and courteous manner.
- Develop and implement effective administrative systems to support the swimming team and wider operations.
- Work collaboratively with our swimming teacher team to deliver high-quality swimming lessons and programs.
- Contribute to the development of our 1-2-1 swimming lessons offer, ensuring it meets the needs of our customers.
- Assist with school swimming programs, including completing end-of-term reports.
Requirements
- Experience in supporting a management team with administrative tasks.
- Excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.
- Good IT skills, including proficiency in Microsoft Office and Excel.
- Ability to work flexibly, including occasional evenings and weekends.
- Warm and friendly personality, with a passion for delivering exceptional customer service.
- Level 1 & 2 Swimming Teacher qualifications desirable or willingness to be trained.
What We Offer
- A competitive hourly rate of £12.10.
- A progressive, structured, and supportive work environment.
- Pension scheme and company sick pay.
- 32 days' holiday, rising to 38 days after 5 years' service, including 8 bank holidays and 2 Trafford Leisure days.
- Complementary fitness membership, saving up to £450 per year.
- Heavily discounted fitness membership for up to 5 family and friends, saving each person up to £300 per year.
- 24/7 access to a GP and employee health scheme, including confidential counseling.
- Employee Assistant Programme, allowing up to £1,150 per year of healthcare costs to be claimed back.
- Access to a Perks at Work scheme for discounts and Manchester Credit Union for savings and loans.
Equality, Equity, Diversity, and Inclusion
We are committed to creating an inclusive and diverse workplace, where everyone feels valued and respected. We welcome applications from minority, marginalized, and diverse groups, and promise a fair and unbiased recruitment process.
