Supervisor - Luxury Fashion Retailer

2 days ago

Gateshead, Gateshead, United Kingdom Frasers Group Full time

Job Title: Supervisor - Luxury Fashion Retailer

Job Summary:

We are seeking a highly motivated and customer-focused Supervisor to join our team at Flannels, a luxury fashion retailer. As a Supervisor, you will be responsible for delivering exceptional customer service, driving sales, and leading a team of sales associates to achieve business objectives.

Key Responsibilities:

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
  • Confidently make recommendations to achieve sales and targets
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs
  • Possess a real passion for beauty and for delivering a world-class client experience
  • Coach and develop sales associates to achieve their full potential
  • Ensure brand standards are delivered and ensure all operational tasks are completed
  • Pro-actively engage with clients to develop customer loyalty
  • Contact clients with information on new ranges, products, and in-store events
  • Own the planning and delivery of in-store events in conjunction with the store and brands
  • Maintain high standards of visual presentation in stores
  • Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
  • Support with stock counts and other operational duties
  • Be a Brand Expert through positive promotion of product and company image at all times
  • Lead by example to support and coach the sales team
  • Support the store management team
  • Develop strong relationships with brand representatives
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values

Requirements:

  • Demonstrate a high level of personal energy
  • Confident, assertive, and personable
  • Positive and enthusiastic with a can-do attitude
  • Great communication skills
  • Self-driven to upskill and learn
  • Resilient and resourceful
  • A natural coach and leader

Benefits:

  • Basic Salary £28,256 per annum
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Stocktake Bonuses
  • Commission-led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme (watch video to find out more)
  • We offer a wide range of Development Courses with National Qualifications
  • 28 Days Holiday
  • 50% In-store Uniform Discount
  • Discounted Gym membership
  • Cycle to work scheme
  • Group Wide 20% Discount across all Frasers Group brands

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