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Lead Barista Specialist
2 months ago
Lead Barista Specialist - WH Smith Retail Holdings Limited
We are thrilled to introduce our innovative coffee venture, WH Smith Retail Holdings Limited, which emphasizes local connections and community support. Our establishment is dedicated to providing a diverse selection of beverages and food options tailored to meet the needs of our customers.
WH Smith Retail Holdings Limited boasts an extensive menu featuring over 40 drink varieties, including hot, cold, and iced options, alongside freshly baked goods, pastries, and convenient meal choices. We take pride in our commitment to the local community, offering various promotions, loyalty programs, and discounts.
As a Lead Barista Specialist, you will play a pivotal role in guiding and motivating your team to deliver outstanding customer service while fostering a positive work environment that encourages professional growth and achievement.
Key Responsibilities:
- Inspire and lead your team daily, ensuring exceptional customer service remains a priority while driving sales and business success.
- Demonstrate a passion for coffee, consistently crafting the perfect beverage for each customer.
- Maintain high standards within the store, ensuring a safe and compliant environment for both staff and customers.
- Foster a culture of learning and recognition, identifying opportunities for personal and professional development among team members.
- Keep the team informed about business performance and collaboratively explore ways to enhance results.
- A genuine enthusiasm for delivering exceptional customer experiences through quality coffee craftsmanship.
- Previous experience in a leadership role within a fast-paced hospitality or retail environment is preferred but not mandatory.
- Ability to energize, influence, and motivate the team to achieve outstanding service and performance.
- Strong organizational skills and the ability to prioritize effectively in a dynamic retail setting.
- Experience in leading by example, actively engaging with the team on the shop floor.
We are committed to fostering an inclusive workplace where all colleagues feel valued and empowered to be themselves. We strive to provide flexibility to accommodate life's important moments.
