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Field Service Manager

2 months ago

Northampton, Northamptonshire, United Kingdom Vergo Full time

About Vergo:

Vergo is a leading national pest service provider in the UK, with 40 years of experience in the industry. We are committed to delivering exceptional service to our customers and are seeking a highly skilled Field Service Manager to join our team.

Job Summary:

The Field Service Manager will play a pivotal role in supporting and developing front-line colleagues to achieve operational excellence in a dynamic pest control region. The successful candidate will be responsible for mentoring and coaching Field Technicians, facilitating their professional growth, and contributing to the development and retention of high-calibre staff.

Key Responsibilities:

  • Service Quality and Consistency: Enhance regional performance by focusing on the retention and profitability of contracts. Develop initiatives for continuous improvement within the region.
  • Operational Excellence: Oversee critical incident management, including site visits for persistent infestations, and formulate robust action plans to support the General Manager in resolving customer concerns with effective solutions and documentation.
  • Leadership and Team Development: Mentor and develop the service team, enhancing their operational competencies and promoting a culture of excellence and continuous improvement.
  • Staff Development: Manage team absences, conduct performance reviews, and implement training plans effectively to ensure the team is equipped to deliver exceptional service.
  • Sales Support: Provide targeted technical field support for sales staff within the region as directed by the General Manager.
  • Regional Account Management: Conduct customer reviews for allocated local customers and support in the management of all local terminations, in line with the Vergo Termination procedure.
  • Key Performance Indicators (Service): Monitor and achieve targets in Service (State of Service SOS, Calls per day, Revenue per technician per day, Internal and External QA Audits).
  • Health and Safety Responsibilities: Champion the 'Home Safe Everyday' philosophy, ensuring regional adherence to company health and safety policies and procedures.

About You:

  • RSPH Advanced (L3) Qualified with previous industry experience.
  • Competent written & verbal communication skills.
  • Experience in strategic and analytic planning.
  • IT competent to an advanced level.
  • IOSH Managing Safely Certificate.
  • Customer-Centric Mindset.
  • Results-Driven Focus.
  • Innovative and Agile Thinking.
  • Leadership skills.
  • Financial Acumen.

What's in it for you?

  • Contributory Pension Scheme.
  • Bonus scheme.
  • Company Car.
  • 25 Days Holiday per annum, plus bank holidays.
  • Healthcare cash plan.
  • Life Assurance.
  • WeCare employee assistance, including 24/7 access to GPs, get fit programmes and retailer discounts.
  • Employee referral programme.
  • Long service awards, including your birthday off on us each year, after one year of service.