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Hospitality Team Supervisor

2 months ago

Horley, Surrey, United Kingdom SSP Group Full time

Day/Night Team Supervisor at M&S

Pay Rate: £12.63 per hour, regardless of age
An additional £1.50 for all hours worked between midnight and 6am, bringing your pay rate to £14.13
We have full-time (37.5hrs) positions available.

Shift Pattern: Day Shift - 6:30am to 3pm / Afternoon - 2:30pm to 11pm / Night Shift - 10:30pm to 7am
Candidates must be flexible to work across all shift patterns.

Due to certain responsibilities within the Team Supervisor role, applicants must be 18 years of age or older to perform specific tasks and will be required to handle and serve alcohol.

If you have a passion for food and travel, you've found the right opportunity. We are the global experts in food travel, offering a delightful selection for everyone. Whether you're traveling by air, rail, or just passing through, we provide the finest food and beverage options.

We collaborate with over 500 brands, including our own creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, as well as renowned franchises such as M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.

Explore a career with M&S, where quality and excellence converge.
Contribute to the success of M&S by upholding the standards of one of the UK's most cherished brands. As part of our team, you will play a crucial role in delivering outstanding customer experiences.

WHY CHOOSE SSP?

At SSP, we offer more than just jobs; we provide dynamic career paths with numerous benefits:

Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK. Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units. T&C apply. Flexible Scheduling: We promote work-life balance to accommodate diverse lifestyles. Free meal while on duty. Continuous Growth: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, including the Duty Manager Development Programme. Health and Wellbeing Support: Retail Trust, flexible working arrangements, and comprehensive family-friendly leave. Culture: We value diversity and inclusion at SSP, offering various networks to support you, such as LGBTQ+, Women's Network, Neurodiversity, and Disability. Activities: Participate in Barista Competitions, Millie's Cookies Ice off Challenge, and Superstars Recognition. Financial Support: Pension Plans, Life Assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.

AS A TEAM SUPERVISOR YOU'LL:

Have at least 1 year of experience working as a supervisor in hospitality or a retail role. Create a clean, welcoming atmosphere that exceeds customer expectations, consistently striving to enhance service. Guide and support your colleagues, ensuring a safe working and dining environment while being the go-to person for daily queries. Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation. Focus on operational efficiency, staying informed about unit performance, championing improvements, and simplifying operations. Recognize and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation. Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

SSP is proud to be an equal opportunity employer, seeking to recruit and retain the most talented individuals from diverse backgrounds, skills, and perspectives.