IT Specialist

2 weeks ago

Atherstone, Warwickshire, United Kingdom Aldi Full time
About the Role

This is an exciting opportunity to work on a project as an IT Specialist using SAP S/4HANA in the Supply Chain domain.

The IT Supply Chain Specialist will be responsible for go-live and support of the OpCore and Sales applications, evolving the application support through go-live and early life support phases.

The role requires working with several stakeholder groups, including International and National IT teams, 3rd parties and business teams. It also requires pro-active monitoring and analysis, along with incident and problem management.

Key Responsibilities:

  • Provide support for SAP applications in the Supply Chain domain
  • Be responsible for prioritising and resolving issues based upon business impact and urgency
  • Plan and prioritise problem analysis, mitigation and resolution
  • Liaise with IT and International IT (IIT) departments as well as wider business teams, ensuring timely resolution of reported issues
  • Develop training materials and other support documentation
  • Assist with testing of new procedures and applications
  • Maintain an understanding of user requirements and open issues for the area of responsibility, actioning change requests where appropriate
  • Manage and implement scheduled software updates and planned changes to supported solutions
  • Provide visibility of future application versions and functionality, which may impact the business
  • Ensure policy compliance within area of responsibility
About You

We're looking for someone who:

  • Can work independently, upon their own initiative and at a fast pace
  • Is able to take significant responsibility with a pragmatic, goal-oriented approach
  • Is self-motivated, adaptable, and has the ability to build collaborative relationships at all levels
  • Has excellent listening, interpersonal, written and oral communication skills
  • Can plan a few months ahead, including contingency planning
  • Has experience of Stakeholder Management and communication (internal & external)
  • Has experience of explaining complex issues in rudimentary terms
  • Has experience of Supply Chain systems
  • Has experience of working with SAP
  • Has experience of working within a technical support role
  • Has experience of Service go-live and on-boarding new Services
  • Has ITIL Service Management experience
What We Offer

We offer a competitive salary, a 5-day/40-hour week, and the opportunity for remote working 2 days per week. We also offer:

  • Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)
  • 5 weeks' annual leave plus Bank Holidays
  • In office flexi-time
  • Full training provided
  • Pension scheme
  • Private employee medical insurance after 4 years
  • Company sick pay scheme
  • Company maternity and adoption pay after 1 year and paternity leave pay after 2 years
  • Long service rewards
  • Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs