Lift Industry Repair Manager
2 weeks ago
**Repairs Manager - Lead Our Clients Growing Repairs Department in the Lift Industry**
We are seeking a dynamic and experienced professional to lead and shape our client's newly established repairs department. This is a rare opportunity to build something from the ground up and make a lasting impact in a fast-growing company.
Key Responsibilities:
- Lead a Skilled Team: Manage and coordinate a small team of repair technicians, ensuring they're deployed effectively to maximise productivity.
- Prioritise and Schedule Repairs: Efficiently organise repair requests, ensuring jobs are completed on time to maintain excellent customer satisfaction.
- Oversee Quality & Compliance: Ensure all repairs are executed to the highest standards and meet safety regulations.
- Customer Liaison: Act as the primary point of contact for customers, delivering top-notch service and swiftly resolving any concerns.
- Collaborate Across Departments: Work closely with other teams to streamline workflow and troubleshoot technical issues.
- Build Efficient Processes: Develop and implement maintenance and repair procedures, while introducing a new CRM system to optimise efficiency.
Requirements:
- NVQ Level 3 in Installation or Servicing: A recognised qualification within the lift industry.
- Proven Management Experience: A track record of managing repair activities and leading a team.
- Organisational Prowess: Ability to prioritise tasks, manage deadlines, and maintain an organised workflow.
- Customer-Focused Approach: Excellent communication and interpersonal skills, with a knack for keeping customers happy.
- Tech-Savvy Mindset: Experience with CRM systems is preferred, but a willingness to learn and implement new technologies is essential.
- Adaptability: Comfortable working under pressure and adjusting to shifting priorities.
Why Join Us?
- Competitive Salary: A salary range of £40k-£50k Basic + Bonus.
- Comprehensive Benefits Package: A range of benefits including company pension, generous annual leave, paid sick leave, bonus scheme, and retirement package.
This is a unique opportunity to take ownership of a key department and build it from the ground up. If you're ready for a rewarding challenge and want to lead a high-performing team, we encourage you to apply.
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