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Service Technician

2 months ago

Woodbridge, Suffolk, United Kingdom P Tuckwell Ltd Full time

Job Summary

The Service Technician will be responsible for carrying out high-standard diagnostics, servicing, and repairs to John Deere and other agricultural equipment for new and existing customers of P Tuckwell Ltd.

Key Responsibilities

  • Service and maintain John Deere and other agricultural equipment to the manufacturers' specifications.
  • Repair and service machines to the agreed work plan to bring them up to the required standards.
  • Inspect and test completed machines to ensure they are operating at expected performance levels, reporting any further defects or suspect conditions to the customer.
  • Ensure due care is given to customer and company property.
  • Provide the best possible levels of customer service at all times.

Requirements

  • Experience – knowledge and experience of a variety of machinery, ideally construction, agricultural, industrial, or commercial vehicle-based machines. Use of field-based diagnostic tools and equipment is essential.
  • Relationship Builder – ability to interact with customers and develop/build a relationship that ultimately delivers a positively satisfying experience. To build and document knowledge of customers and their technical operations, feeding back any important information.
  • Communication – ability to effectively communicate both internally and externally.
  • Present a professional image at all times.
  • A valid driving license is essential.

Company Benefits

  • Healthshield Cash Back Plan
  • Employee Assistance Program
  • Long Service Awards
  • Financial Wellbeing Meetings
  • Company Pension Scheme
  • Paid holiday plus bank holidays
  • A Company Van for work purposes
  • Overtime opportunities