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People Helpdesk Specialist
2 months ago
We are seeking a highly organized and detail-oriented People Helpdesk Specialist to join our team at STARK Building Materials UK. As a key member of our HR department, you will be responsible for providing exceptional customer service and support to our employees.
Key Responsibilities- Respond to and resolve employee queries and tasks in a timely and professional manner.
- Manage workload and prioritize cases to ensure all requests are dealt with efficiently.
- Update team tracking spreadsheets and provide regular reports on activity as required.
- Support with employment documentation, right to work check compliance, and pre-employment medicals.
- Maintain employee electronic personal files and ensure confidentiality.
- Collaborate with other team members to ensure HR best practice and colleague experience.
- Liaise with external ER advisors as necessary.
- Undertake ad hoc project work and attend wider HR projects.
- Strong service and solution focus.
- Proficient in handling sensitive and confidential information.
- Highly organized and able to manage multiple cases at any one time.
- Able to prioritize cases and refer on to more expert colleagues as necessary.
- Sound understanding of employee life cycle and knowledge of common business issues and processes.
- Previous experience handling queries in person, over the phone, and via email.
- Strong IT skills and usage (Outlook, Word, PowerPoint, Excel, Microsoft Teams and Internet).
- Excellent communicator, verbally and in written form.
- Knowledge of GDPR obligations and compliance to our data privacy policy.
- Experience of using Service Now / Workday / LMS desirable.
- Generalist HR experience equally desirable but not essential.
STARK Building Materials UK is a leading provider of top-quality products and exceptional service to our customers. We are a friendly and collaborative team, passionate about what we do and committed to doing it well.