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People Helpdesk Specialist

2 months ago


Coventry, Coventry, United Kingdom STARK Building Materials UK Full time
About the Role

We are seeking a highly organized and detail-oriented People Helpdesk Specialist to join our team at STARK Building Materials UK. As a key member of our HR department, you will be responsible for providing exceptional customer service and support to our employees.

Key Responsibilities
  • Respond to and resolve employee queries and tasks in a timely and professional manner.
  • Manage workload and prioritize cases to ensure all requests are dealt with efficiently.
  • Update team tracking spreadsheets and provide regular reports on activity as required.
  • Support with employment documentation, right to work check compliance, and pre-employment medicals.
  • Maintain employee electronic personal files and ensure confidentiality.
  • Collaborate with other team members to ensure HR best practice and colleague experience.
  • Liaise with external ER advisors as necessary.
  • Undertake ad hoc project work and attend wider HR projects.
Requirements
  • Strong service and solution focus.
  • Proficient in handling sensitive and confidential information.
  • Highly organized and able to manage multiple cases at any one time.
  • Able to prioritize cases and refer on to more expert colleagues as necessary.
  • Sound understanding of employee life cycle and knowledge of common business issues and processes.
  • Previous experience handling queries in person, over the phone, and via email.
  • Strong IT skills and usage (Outlook, Word, PowerPoint, Excel, Microsoft Teams and Internet).
  • Excellent communicator, verbally and in written form.
  • Knowledge of GDPR obligations and compliance to our data privacy policy.
  • Experience of using Service Now / Workday / LMS desirable.
  • Generalist HR experience equally desirable but not essential.
About Us

STARK Building Materials UK is a leading provider of top-quality products and exceptional service to our customers. We are a friendly and collaborative team, passionate about what we do and committed to doing it well.