Security Officer

3 weeks ago


Crawley, West Sussex, United Kingdom Mitie Full time

Job Title: Retail Elite Security Officer

Mitie is seeking a highly skilled and experienced Retail Elite Security Officer to join our Total Security Management Team. As a Retail Elite Security Officer, you will be responsible for providing security services to our clients in a retail environment.

Key Responsibilities:

  • Protect our clients' property, people, and assets by providing security services in accordance with the sites' published Assignment Instructions (AI's) and any subsequent changes.
  • Deliver results that meet and/or exceed the Key Performance Indicators (KPI's) and Service Level Agreement (SLA) for the client through full responsibility and accountability, providing a service that aids in the retention of the contract.
  • Undertake additional training to ensure continuous self-development and stay up-to-date with industry developments.

Main Duties:

Operations:

  • Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
  • Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
  • Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
  • Comply with legal obligations and safety requirements of the role.
  • Follow instructions and procedures appropriately without unnecessarily challenging authority.
  • Work in a systematic, methodical, and orderly way.

Training:

  • Fully and satisfactorily complete all required competency training.
  • Undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
  • Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
  • Ensure that all licenses are renewed in a timely manner.

Security and Health & Safety:

  • Look out for and immediately report any Health & Safety hazards or potential hazards on site.
  • Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss, or damage.
  • Use common sense and initiative by immediately involving others if a situation appears to become threatening.
  • Maintain professional conduct in the face of difficult situations and challenging customers.
  • Complete an accurate and detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
  • Keep to schedules and demonstrate commitment to Mitie and the Client.
  • Ensure that check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
  • Call emergency services and the Communication Centre to report all incidents.

Requirements:

  • Previous Security Experience
  • SIA License
  • Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
  • A Full UK Driving licence would be beneficial

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