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Executive Director of Culinary Operations
2 months ago
We are seeking an experienced and passionate Senior Manager of Food Service Excellence to join our team at One Retail. As a key member of our operations team, you will be responsible for overseeing the delivery of exceptional food and customer service in our retail environments.
Key Responsibilities:
- Supervise and motivate teams to ensure the highest standards of food quality and customer service are consistently met.
- Oversee the efficient operation of all food service areas, including inventory management, budgeting, and implementing action plans to drive sales and growth.
- Collaborate with our leadership team to monitor key performance indicators (KPIs) and targets, and develop strategies to achieve them.
- Represent One Retail and maintain a positive brand image through excellent customer service and communication.
- Identify opportunities for new service concepts and menu items to drive sales and customer engagement.
- Liaise with customers and internal teams to ensure seamless service delivery and exceed customer expectations.
- Support and train our teams to ensure they have the skills and knowledge to excel in their roles.
- Implement and review health and safety standards to ensure compliance across all food service areas.
Requirements:
- Minimum of two years of management experience in a similar sector or industry.
- Proven track record of managing teams and driving business growth.
- Excellent financial acumen and budgeting skills.
- Strong communication and organizational skills.
- Ambitious and motivated individual with a passion for delivering exceptional customer service and driving business results.
