Housing Needs Officer Contract Full Time

2 weeks ago


Liverpool, Liverpool, United Kingdom Serco Full time

About the Role

We are seeking a highly skilled and experienced Housing Needs Officer to join our team at Serco. As a key member of our team, you will be responsible for ensuring compliance with the Asylum Accommodation and Support Services Contract (AASC) and providing high-quality support services to vulnerable asylum seekers.

Key Responsibilities

  1. Property Inspections

Conduct regular inspections of properties within your allocated portfolio to ensure compliance with the AASC Contract and property standards guide.

  1. Property Management

Manage the on-boarding and withdrawal of properties within your allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).

  1. Property Repairs

Complete minor property repairs within your scope of training, experience, and the toolkit and spares provided.

  1. Customer Support

Respond to customer complaints and provide high-quality support services to vulnerable asylum seekers.

Requirements

To be successful in this role, you will need to have a valid UK driving licence and undergo Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks.

What We Offer

As a Housing Needs Officer at Serco, you will have the opportunity to work with a company that is passionate about diversity and inclusion and committed to employing and retaining people with disabilities.

We offer a range of benefits, including a pension scheme, employee assistance programme, and a safe and supportive culture.



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