Housing Needs Officer Contract Full Time
2 weeks ago
About the Role
We are seeking a highly skilled and experienced Housing Needs Officer to join our team at Serco. As a key member of our team, you will be responsible for ensuring compliance with the Asylum Accommodation and Support Services Contract (AASC) and providing high-quality support services to vulnerable asylum seekers.
Key Responsibilities
- Property Inspections
Conduct regular inspections of properties within your allocated portfolio to ensure compliance with the AASC Contract and property standards guide.
- Property Management
Manage the on-boarding and withdrawal of properties within your allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).
- Property Repairs
Complete minor property repairs within your scope of training, experience, and the toolkit and spares provided.
- Customer Support
Respond to customer complaints and provide high-quality support services to vulnerable asylum seekers.
Requirements
To be successful in this role, you will need to have a valid UK driving licence and undergo Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks.
What We Offer
As a Housing Needs Officer at Serco, you will have the opportunity to work with a company that is passionate about diversity and inclusion and committed to employing and retaining people with disabilities.
We offer a range of benefits, including a pension scheme, employee assistance programme, and a safe and supportive culture.
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