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Business Support Hub Advisor

2 months ago

Salford, Salford, United Kingdom Bupa Full time

About the Role:

We are seeking a highly skilled and motivated Business Support Hub Advisor to join our team. As a Business Support Hub Advisor, you will play a critical role in providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities:

  • Provide first-class customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work closely with internal stakeholders to ensure seamless communication and collaboration.
  • Develop and maintain accurate and up-to-date records, ensuring data integrity and compliance.
  • Identify opportunities for process improvements and implement changes to enhance customer experience and operational efficiency.
  • Collaborate with colleagues to achieve team goals and objectives.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work in a fast-paced environment, adapting to changing priorities and deadlines.
  • Knowledge of business operations and customer service principles, with a passion for delivering exceptional customer experiences.

What We Offer:

As a Business Support Hub Advisor at Bupa, you will have the opportunity to work with a talented team of professionals, dedicated to delivering exceptional customer experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Why Bupa?

We are a health insurer and provider, committed to making health happen for our customers. Our people are driven by a shared purpose – to help people live longer, healthier, happier lives. We are a values-driven organization, passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.