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Volunteer Support and Administration Assistant

2 months ago

Bristol, Bristol, United Kingdom Voscur Full time
Job Title: Services Support and Admin Volunteer

Voscur is seeking a volunteer to support our services team with client evaluation, catch-up, and review calls, as well as provide ad hoc admin support.

About the Role:

We require an organised and friendly team player to make evaluation, catch-up, and review calls to our clients, as well as provide ad hoc admin support for the team. As a small but busy team, your support will be invaluable to the smooth running of our advice service.

Key Responsibilities:
  1. Conducting client evaluation, catch-up, and review telephone calls
  2. Inputting data into our client management database
  3. Reporting back any issues or concerns to your key contact
  4. Ensuring resource information is kept up to date and equipment is checked and charged up
  5. Sending out welcome packs to new clients
  6. Assisting the team with other admin tasks as required
Requirements:
  • Friendly, patient, and approachable
  • Comfortable talking and listening over the telephone
  • A good knowledge of Microsoft applications
  • A working knowledge of databases is desirable but training will be given
  • Transferrable skills and experience in the areas of communication, IT, advice and guidance, and team working
  • Experience of working with a range of different people
  • Experience of working within a friendly team
What Support Will Be Given?
  • Induction and relevant training
  • Understanding sight loss
  • Expenses
  • Supervision and support from the Volunteer Coordinator, as well as your key named contact in the office
  • Additional training as appropriate
Flexibility:

This can be flexible to fit around you.

Two references and an Enhanced DBS check are required prior to starting in the role.