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Customer Service Representative

2 months ago

Larbert, United Kingdom CCA Recruitment Group Full time
Customer Service & Sales Advisor

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service & Sales Advisor in a dynamic and fast-paced environment.

In this role, you will be the first point of contact for our customers, delivering exceptional service while effectively addressing their inquiries and needs.

Key Responsibilities:
  • Customer Interaction: Handle inbound and outbound customer calls, emails, and chats, providing accurate information and resolving issues with a friendly and professional demeanor.
  • Sales: Proactively identify sales opportunities during customer interactions, offering suitable products or services that meet their needs and driving revenue growth.
  • Problem Solving: Listen to customer concerns, troubleshoot issues, and provide effective solutions, ensuring a positive experience with every interaction.
  • Product Knowledge: Stay informed about our products, services, and promotions to offer tailored advice and recommendations.
  • Team Collaboration: Work closely with colleagues to share knowledge and support each other in meeting team targets and delivering exceptional service.
What We Offer:
  • Competitive Salary & Bonus: Earn £23,838 annually with the opportunity to boost your income through performance-based bonuses.
  • Comprehensive Training: Receive thorough training to equip you with the skills and knowledge needed to excel in your role.
  • Career Growth: Benefit from opportunities for career advancement within our organization as we prioritize internal promotions.
  • Flexible Working Hours: Enjoy a variety of shifts between 8am and 9pm, across all days of the week, offering a good work-life balance.

We are looking for a candidate who is passionate about delivering high-quality customer service, has a natural ability to persuade and close deals, and is comfortable working in a fast-paced environment.