Apple Systems Engineer

4 weeks ago


Miles Platting Greater Manchester, United Kingdom Cognizant Full time

Exciting Opportunity for an Apple Systems Engineer to join our Cloud Infrastructure & Security services division. Cognizant Infrastructure Services delivers IT infrastructure and Cloud solutions for clients across various sectors, including both Consulting/Professional and Managed Services, encompassing Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services, and Environment Management Services.

Key Responsibilities:

  • Provide L2/L3 technical assistance for macOS and iOS devices within the organization.
  • Utilize Jamf Pro for device management, configuration, and deployment.
  • Develop and maintain bash scripts for the automation of system tasks.
  • Conduct advanced troubleshooting of hardware, software, and network issues.
  • Offer support to end-users, ensuring high satisfaction and productivity.
  • Collaborate with IT teams to enhance system security and efficiency.
  • Document processes and maintain a knowledge base for IT support.
  • Integrate Microsoft Intune MDM to enforce compliance on Mac computers.
  • Manage printers effectively using scripts in Jamf.
  • Demonstrate a strong knowledge of various Mac OS versions and their functionalities.
  • This role will require shift work from 7 AM to 11 PM UK hours.

Qualifications:

  • Proven experience in a similar role, focusing on Mac systems.
  • Proficient in Jamf Pro administration and management.
  • Strong knowledge of bash scripting and command-line tools.
  • Excellent troubleshooting skills for resolving complex technical issues.
  • Familiarity with IT support ticketing systems and workflows.
  • Ability to work independently and collaboratively within a team.
  • Strong communication skills and a customer-focused approach.
  • Experience with Intune MDM management and printer management using scripts in Jamf.
  • In-depth understanding of different Mac OS versions and their unique features.

Preferred Qualifications:

  • Certifications in Jamf 200 or higher.
  • Experience with macOS and iOS deployment strategies.
  • Knowledge of networking principles and security protocols.

At Cognizant, employee well-being is a priority:

  • Explore innovative career paths and opportunities.
  • Enhance your professional development through education and dedicated training.
  • Acquire the skills necessary to adapt to the evolving workplace.


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