Apple Systems Engineer
4 weeks ago
Exciting Opportunity for an Apple Systems Engineer to join our Cloud Infrastructure & Security services division. Cognizant Infrastructure Services delivers IT infrastructure and Cloud solutions for clients across various sectors, including both Consulting/Professional and Managed Services, encompassing Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services, and Environment Management Services.
Key Responsibilities:
- Provide L2/L3 technical assistance for macOS and iOS devices within the organization.
- Utilize Jamf Pro for device management, configuration, and deployment.
- Develop and maintain bash scripts for the automation of system tasks.
- Conduct advanced troubleshooting of hardware, software, and network issues.
- Offer support to end-users, ensuring high satisfaction and productivity.
- Collaborate with IT teams to enhance system security and efficiency.
- Document processes and maintain a knowledge base for IT support.
- Integrate Microsoft Intune MDM to enforce compliance on Mac computers.
- Manage printers effectively using scripts in Jamf.
- Demonstrate a strong knowledge of various Mac OS versions and their functionalities.
- This role will require shift work from 7 AM to 11 PM UK hours.
Qualifications:
- Proven experience in a similar role, focusing on Mac systems.
- Proficient in Jamf Pro administration and management.
- Strong knowledge of bash scripting and command-line tools.
- Excellent troubleshooting skills for resolving complex technical issues.
- Familiarity with IT support ticketing systems and workflows.
- Ability to work independently and collaboratively within a team.
- Strong communication skills and a customer-focused approach.
- Experience with Intune MDM management and printer management using scripts in Jamf.
- In-depth understanding of different Mac OS versions and their unique features.
Preferred Qualifications:
- Certifications in Jamf 200 or higher.
- Experience with macOS and iOS deployment strategies.
- Knowledge of networking principles and security protocols.
At Cognizant, employee well-being is a priority:
- Explore innovative career paths and opportunities.
- Enhance your professional development through education and dedicated training.
- Acquire the skills necessary to adapt to the evolving workplace.
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