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Front of House Team Member

2 months ago

Reading, Reading, United Kingdom Loungers Full time

About Us

Loungers is a leading hospitality company that prides itself on delivering exceptional customer experiences in its unique and welcoming lounges. As a Front of House Team Member, you will be an integral part of our team, responsible for creating a warm and inviting atmosphere for our customers.

Your Role

As a Front of House Team Member, you will be the face of our company, responsible for ensuring that every customer has a memorable and enjoyable experience. Your key responsibilities will include:

  • Providing Exceptional Customer Service
    • Welcoming customers and making them feel at home
    • Anticipating and meeting customer needs
    • Handling customer complaints and feedback in a professional manner
  • Managing the Front of House Area
    • Ensuring the front of house area is clean and tidy at all times
    • Managing cash and credit transactions
    • Maintaining accurate records and reports
  • Working as Part of a Team
    • Collaborating with colleagues to achieve team goals and objectives
    • Providing support and assistance to colleagues as needed
    • Contributing to a positive and inclusive team culture

What We Offer

We offer a range of benefits and perks to our Front of House Team Members, including:

  • Competitive Salary and Overtime
  • Opportunities for Career Progression
  • Staff Discounts and Perks
  • Employee Recognition and Rewards
  • Training and Development Opportunities

What We're Looking For

We're looking for Front of House Team Members who are passionate about delivering exceptional customer experiences and have a natural talent for hospitality. If you're a people person with a warm and welcoming personality, we'd love to hear from you.