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Unified Communications Practice Leader

2 months ago


London, Greater London, United Kingdom Jumar Solutions Ltd Full time
Job OverviewPosition: Practice Lead (Unified Communications)
Compensation: £85,000-£95,000 annually + £15,000 performance bonus
Work Arrangement: Primarily remote with occasional travel requirements

Company Background:
We are collaborating with a prominent IT organization renowned for delivering exceptional services and cutting-edge technology solutions. This organization is committed to investing in its workforce, cultivating talent, and promoting a collaborative and empowering environment. The ideal candidate will be responsible for guiding and developing a team of professional services experts, ensuring they deliver a wide range of client services including discovery, design, implementation, migration, and governance. Your focus will be on team growth and maintaining high standards in delivering comprehensive solutions to clients. A robust technical background in Unified Communications is essential, as this role involves overseeing technical teams and ensuring they are well-equipped to drive projects forward. Collaboration with Opportunities, Sales, and Pre-Sales Architects will be key in constructing, monitoring, and managing an engagement pipeline that aligns with future workload planning for the team.

Required Skills & Experience:
  • In-depth knowledge of Unified Communications and Collaboration (UCC) technology stack, particularly Cisco UCC products such as Webex, Call Manager, UCCX, and UCCE.
  • Strong understanding of Microsoft Teams, including Teams Rooms, Teams Telephony, and Teams Contact Centre (experience with Luware is a plus).
  • Familiarity with third-party platforms in the Unified Communications sector, including Tiger, Luware, Netcall, ISP providers (PSTN), AudioCodes, Ribbon, Yealink, Poly, or Logitech.
  • Good grasp of Microsoft Azure and Modern Workspace concepts.
  • Previous experience in overseeing and managing Unified Communications teams.
Please note: This role primarily involves remote work, with the expectation of occasional travel as necessary.

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