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Client Relations Specialist
3 months ago
Company Overview
At Frasers Group, we are redefining the retail landscape. Through innovative digital solutions and exceptional customer interactions, we provide our clients with access to the finest sports, premium, and luxury brands worldwide. As a frontrunner in the sector, we are enhancing the shopping experience for our customers by offering flexible and convenient payment options across our diverse portfolio of established brands.
Frasers Group Financial Services represents a pivotal phase of substantial expansion for our organization, delivering a variety of adaptable payment methods and loyalty incentives through a cutting-edge application. With a strong foundation in the Studio Financial Services sector, we are poised for unprecedented growth, placing the Frasers Group customer at the core of our mission.
With operations throughout the UK, Frasers Group employs a diverse workforce of over 30, colleagues in numerous roles, fostering exceptional employee experiences, many of whom have advanced their careers through opportunities within the broader organization.
Role Overview
Location- Clayton Le Moors
At FGFS, we are in a state of continuous evolution and transformation, and we currently have an exciting opportunity for a Client Relations Specialist to join our Financial Services customer support team.
The Client Relations Specialist will manage customer interactions efficiently and professionally across various channels, consistently providing outstanding customer experiences and outcomes while meeting performance targets aligned with quality and regulatory standards.
As a Client Relations Specialist, your responsibilities will include:
- Effectively addressing and resolving customer complaints, inquiries, and feedback across all communication channels, ensuring a superior customer experience through to resolution.
- Assisting customers facing financial challenges in establishing manageable repayment plans while ensuring appropriate outcomes are achieved.
- Identifying fraudulent activities and preventing losses while supporting affected individuals and maintaining brand integrity.
- Being attentive to customer circumstances and adopting a personalized approach.
- Keeping accurate and current records in the relevant systems.
- Complying with all governance, risk, and quality standards to ensure optimal customer outcomes.
- Upholding a high standard of customer service.
Candidate Profile
What qualifications are we seeking?
- Experience in the financial services industry.
- Strong understanding of compliance and governance within the financial sector.
- Ability to thrive in a fast-paced environment.
- A focus on customer satisfaction and delivery.
- Analytical and systematic approach to problem-solving.
- Capability to assess requirements and processes and provide constructive feedback.
- Self-driven with the ability to work independently and collaboratively.
- Attention to detail.
- Excellent verbal and written communication skills.
