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Engineering Manager for Sustaining Operations
2 months ago
Overview: This role presents an exceptional opportunity for a software engineering manager who is enthusiastic about open-source technologies, Linux, and cloud solutions. At Canonical, the international software company behind Ubuntu, you will have the chance to cultivate a fulfilling and impactful career alongside some of the most talented individuals in the tech industry.
About Sustaining Engineering: The Sustaining Engineering team plays a pivotal role in enhancing various open-source software by addressing software issues reported by clients. The software ecosystem encompasses everything from the kernel to user-space applications and IaaS platforms. This position oversees one of our regional teams and is part of a network of managers reporting directly to the global Director of Sustaining Engineering.
Customer Impact: Our clientele develops large-scale, mission-critical infrastructure and application solutions utilizing Ubuntu and Canonical's open-source offerings. Although not directly involved in product development, the Sustaining Engineering team, as part of Support Engineering, resolves challenges for customers and contributes to the broader Open Source community. The team is well-equipped with experts across various time zones, ensuring a balanced work-life dynamic and continuous professional growth for each member.
Key Responsibilities:
- Lead and manage a geographically distributed team of engineers.
- Recruit, coach, mentor, and provide constructive feedback for career development.
- Oversee shift scheduling, track key performance indicators (KPIs), and facilitate training.
- Ensure timely delivery of bug fixes, patches, and technical solutions across diverse technology domains, including but not limited to Ubuntu, OpenStack, Ceph, Kubernetes, Juju, and MAAS.
- Exemplify Canonical's values in customer interactions.
- Set and manage expectations with other engineering teams, senior management, and external stakeholders.
- Promote and enhance modern software development practices.
- Foster a healthy, collaborative engineering culture aligned with company values.
- Collaborate with various teams within the organization.
- Work remotely with occasional travel for internal and external events.
Qualifications:
- Deep interest and experience in three or more of the following: Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, MongoDB, deb or snap packaging.
- Professional experience in software delivery using C, C++, Go, Python, or similar languages.
- Strong knowledge and passion for software development.
- Demonstrated leadership skills in organizing and prioritizing complex problem resolution and bug fixes.
- Familiarity with version control systems such as Git.
- Experience with debugging tools like GDB, crash, or others.
- Commitment to testing methodologies and maintaining code quality.
- Excellent verbal and written communication skills in English.
- Experience with Linux, preferably Ubuntu.
- Familiarity with Open Source and Open Source Business Models.
- People management experience in a support organization is a significant advantage.
What We Offer:
Your base salary will be determined by various factors, including geographical location, experience level, knowledge, and skills. In addition to the base salary, certain roles may qualify for additional benefits and rewards, including annual bonuses and sales incentives based on performance metrics. Our compensation philosophy emphasizes equity across our global workforce.
Alongside a competitive base salary, we provide all team members with a range of benefits that reflect our values and principles. Note that additional benefits may vary based on work location.
- Fully remote working environment.
- Personal learning and development budget.
- Annual salary review.
- Recognition rewards.
- Annual leave.
- Parental leave.
- Employee Assistance Program.
- Opportunities for travel to meet colleagues at team events.
- Travel perks for long-distance company events.
