Claims Specialist

3 months ago

Birmingham, Birmingham, United Kingdom Howden Group Holdings Full time

About Us:

Howden is a collective of skilled and dedicated professionals from around the globe. Together, we have redefined the insurance landscape. Our unity is driven by a shared passion and an unwavering mindset, allowing us to function as a robust international team with 18,000 employees across more than 100 countries.

Individuals join Howden for various reasons, but they remain for one common factor: our culture. It distinguishes us and is the reason our employees consistently turn down external opportunities. Whether your priorities include work-life balance, career advancement, sustainability, or community involvement, you will find like-minded individuals at Howden, all committed to driving meaningful change.

At Howden, Corporate & Commercial, commercial insurance is not merely our profession; it is our identity. We guide our clients through the intricate landscape of commercial risk, understanding the unique needs of businesses ranging from large corporations to emerging startups. We meticulously design tailored solutions that empower businesses to navigate uncertainties and achieve sustainable growth. Our extensive expertise in commercial insurance enables us to safeguard our clients' assets and support their advancement. When our clients succeed, we celebrate alongside them; when they face challenges, we provide steadfast support.

We are excited to announce an opportunity for a Claims Specialist to join our Birmingham team. In this role, you will be instrumental in delivering thorough and efficient claims services to our clients. With your proven experience in commercial claims management, you will have the authority to oversee a portfolio of claims from inception to resolution, ensuring optimal outcomes for our customers.

The Role:

  • Manage commercial claims from initiation to conclusion, showcasing your knowledge of insurance policies, coverage types, and claims protocols. Your precise evaluation and processing of claims within designated timelines will ensure the seamless resolution of each case.
  • Work collaboratively with various teams within our organization and external partners to ensure timely and effective claims resolution. Your strong communication and coordination abilities will be essential in achieving favorable results.
  • Utilize your analytical skills to assess claims data, identify patterns, and formulate strategies to mitigate risk, enhance our overall claims management processes, and reduce claim frequency.
  • Build and maintain positive relationships with clients, brokers, insurers, and industry partners, dedicating yourself to elevating customer satisfaction. Your commitment to exceptional service will bolster our reputation in the industry.
  • Stay informed about industry trends, regulatory changes, and emerging technologies to foster innovation in our claims handling processes. Your proactive approach will empower us to make informed decisions and continuously enhance our services.
  • Prepare reports and presentations that highlight key performance indicators, demonstrating your ability to effectively communicate complex information to various stakeholders.
  • Conduct on-site assessments for clients in the event of a loss, investigating circumstances and constructing robust claims that lead to swift and favorable resolutions.
  • Negotiate with insurers to secure the most advantageous settlement terms under the policy, showcasing your advocacy skills and commitment to achieving optimal results.

Knowledge:

  • A solid understanding of commercial insurance policies, coverage types, and claims procedures is essential for this position.
  • Experience in brokerage is crucial to ensure a comprehensive understanding of the industry.
  • Your expertise in client relationship management is vital for establishing and nurturing positive connections with our clients.
  • A grasp of general and legal principles of insurance will further enhance your effectiveness in this role.
  • Familiarity with relevant regulatory and legal frameworks is important to ensure compliance and adherence to industry standards.

Skills:

  • Your outstanding analytical, problem-solving, and decision-making skills are critical for effectively managing claims.
  • Excellent communication, negotiation, and interpersonal skills are essential for maintaining relationships with various stakeholders.
  • A customer-centric approach will be key to delivering exceptional service to our clients.
  • Your ability to work independently, prioritize tasks, and meet deadlines in a dynamic environment will contribute to your success in this role.
  • Confidence, assertiveness, and resilience under pressure will enable you to navigate complex situations with ease.
  • Your experience in providing care, emotional support, guidance, and reassurance to clients in challenging situations is highly valued.

Qualifications:

  • GCSE Maths and English (or equivalent) are required for this role.
  • A level qualification is desirable.
  • Possession of CII & CILA certifications is considered an asset.

What We Offer:

A career that you define. At Howden, we value diversity – there is no singular 'Howden type.' Instead, we seek individuals who share our core values:

  • Our achievements stem from those brave enough to explore new avenues.
  • We support one another in both the small daily moments and the larger challenges.
  • We are committed to making a positive impact at work and beyond.

Reasonable Adjustments:

We are dedicated to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. In addition to standard adjustments such as software, IT, and office setups, we can also accommodate changes such as flexible hours or hybrid working arrangements.

If you are intrigued by this role but have concerns about whether it aligns with your skills, we encourage you to submit your application. If your profile meets the role's criteria, we will reach out to assist you in making any necessary reasonable adjustments.

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