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Customer Experience Representative
2 months ago
Tate Hertfordshire is seeking a highly motivated and organized Customer Service Administrator to join their team. As a key member of the team, you will be responsible for providing exceptional customer service, administrative support, and ensuring the smooth operation of daily tasks.
Key Responsibilities- Customer Service: Provide timely and effective support to customers, responding to their inquiries and resolving issues in a professional and courteous manner.
- Administrative Support: Assist in the coordination of projects, data entry, and record-keeping to ensure accurate and up-to-date information.
- Financial Management: Process financial transactions, maintain accurate records, and ensure compliance with financial regulations.
- System Maintenance: Monitor and maintain systems to ensure they are running efficiently and effectively.
- Record-Keeping: Maintain accurate and up-to-date records, including customer information and team schedules.
- Clerical Support: Provide administrative support, including letter writing, arranging appointments, and producing reports.
- Team Coordination: Maintain the daily rota for team members, arrange cover for sickness and annual leave, and ensure effective communication within the team.
- Equipment Maintenance: Ensure stock levels for equipment and supplies are maintained, and faulty equipment is collected and replaced.
- Customer Service Experience: Proven experience in customer-facing roles, providing excellent service and resolving customer complaints.
- Administrative Experience: Strong administrative skills, including data entry, record-keeping, and financial management.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build effective relationships with team members and customers.
- Education: GCSEs in Maths and English.
