IT Service Desk Manager
4 days ago
At KYOCERA Document Solutions UK, we are seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional customer service and support.
Key Responsibilities:- Oversee the management of all IT service desk requests, incidents, and problems, ensuring timely resolution and customer satisfaction.
- Develop and implement effective processes for managing and escalating complex support issues, ensuring seamless communication with internal and external stakeholders.
- Manage and drive major incident processes, problem management, and change management activities to minimize downtime and ensure business continuity.
- Lead a team of IT service desk professionals, providing guidance, coaching, and mentoring to ensure they meet and exceed customer expectations.
- Collaborate with sales teams and other internal stakeholders to maximize revenue opportunities and maintain customer satisfaction.
- Develop and implement working procedures to ensure adherence to customer service level agreements (SLAs) and key performance indicators (KPIs).
- Analyze recurring faults to enable proactive escalation and resolution of problems, ensuring continuous improvement of service delivery.
- Establish and manage relationships with third-party vendors and service providers to ensure seamless delivery of services.
- Provide data and reporting on KPIs and trends to IT department and other stakeholders, driving business decisions and improvement initiatives.
- Proven experience in IT service management, with a strong background in leading teams and managing complex support issues.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Strong technical knowledge of IT infrastructure, cloud platforms, and software applications.
- Ability to manage multiple priorities and meet deadlines, with a focus on delivering exceptional customer service.
- ITIL certification and experience with MSP is highly desirable.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.
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IT Service Desk Manager
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking an experienced Service Desk Manager to lead our IT Service Desk team in providing exceptional customer service and support to our internal and external clients. The successful candidate will have a strong technical background, excellent leadership skills, and the ability to manage...
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IT Service Desk Manager
7 days ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking an experienced Service Desk Manager to lead our IT Service Desk team in providing exceptional customer service and support to our internal and external clients. The successful candidate will have a strong technical background, excellent leadership skills, and the ability to manage...
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerAs an IT Service Desk Manager at KYOCERA Document Solutions UK, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our internal and external clients.Key Responsibilities:Manage and coordinate the performance of the Service Desk services and support to...
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Description**Job Title:** IT Service Desk Manager**Job Summary:** We are seeking an experienced IT Service Desk Manager to lead our team in providing exceptional customer support and service delivery. The successful candidate will be responsible for managing and coordinating urgent and complicated support issues, developing and maturing phone/ticket...
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Description**Job Title:** IT Service Desk Manager**Job Summary:** We are seeking an experienced IT Service Desk Manager to lead our team in providing exceptional customer support and service delivery. The successful candidate will be responsible for managing and coordinating urgent and complicated support issues, developing and maturing phone/ticket...
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob DescriptionIT Service Desk ManagerDivision: ICTDepartment: ICT Service Desk OperationsReports to (Job Title): Head of Service Desk OperationsMain GoalThis role is responsible for overseeing the performance of the Service Desk services and support to clients, ensuring that service levels are achieved and customer expectations are met or exceeded. The...
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob DescriptionIT Service Desk ManagerDivision: ICTDepartment: ICT Service Desk OperationsReports to (Job Title): Head of Service Desk OperationsMain GoalThis role is responsible for overseeing the performance of the Service Desk services and support to clients, ensuring that service levels are achieved and customer expectations are met or exceeded. The...
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