IT Specialist

AppsAnywhere is a leading EdTech company that provides innovative solutions to transform the student IT experience. We are passionate about delivering cutting-edge products that make a significant impact.

As a key member of our cross-functional Platform team, you will be responsible for:

• Providing technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues.
• Managing the lifecycle of end-user devices, including procurement, provisioning, and retirement.
• Administering and maintaining Microsoft 365 services such as Exchange Online, SharePoint, Teams, and OneDrive.
• Managing Microsoft Intune for mobile device management (MDM) and endpoint security.
• Maintaining and configuring on-premises Active Directory (AD) and Entra ID (Azure AD).
• Maintaining both physical and virtual server environments (VMware vSphere/Hyper-V), including Windows Server and Linux distributions.
• Configuring and troubleshooting network devices such as routers, switches, firewalls, and access points.

• Excellent problem-solving skills and attention to detail.
• Excellent written and verbal communication skills and interpersonal skills for user support and collaboration.
• Willingness to adapt and learn new technologies as needed.
• 2+ years of experience of providing end-user support and troubleshooting.
• 2+ years of hands-on experience of administration of a Microsoft 365/Windows environment.
• Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and OneDrive.
• Active Directory and Azure AD administration.
• Microsoft Intune for endpoint management and security.
• Management and support of a variety of end-user devices, including Windows and macOS.
• Fundamental networking concepts, protocols, and devices.
• PowerShell fundamentals.
• Linux system fundamentals.

• Experience with hypervisors (e.g. VMware vSphere/ESXI, Hyper-V).
• Working as part of an Agile team (Scrum/Kanban).
• Using Jira for tracking work.
• Using Jira Service Management for Helpdesk/ITSM.
• Linux server administration.
• Experience in an organisation implementing Cyber Essentials, SOC2 or ISO27001.
• Azure and/or AWS administration.
• Cybersecurity principles and best practices.
• PowerShell automation and scripting.
• Bash/Shell automation and scripting.

We offer a range of benefits, including:

• Unlimited paid holidays.
• Healthcare cash plan.
• Private medical insurance.
• 5 paid days leave to do volunteer/charity work.
• Paid training and development.

We are a dynamic and fun team that loves working with industry-leading tech. We have been recognized as one of the best places to work in EdTech, and we are committed to creating a positive and inclusive work environment.