Aftersales Service Engineer
3 days ago
Job Summary:
Andy File Associates Ltd is seeking a highly skilled Aftersales Service Engineer to join our team in the Water and Energy sector. As a Service Engineer, you will be responsible for providing exceptional customer service and technical support to our clients in the wastewater and water industry.
Key Responsibilities:
- Deliver safe and timely service to customers, ensuring high-quality work and excellent customer satisfaction.
- Conduct visual risk assessments on each job and report any concerns to the line manager.
- Provide feedback on parts used and ensure pre-payment for end-users.
- Carry out on-the-job training and participate in personal training courses as required.
- Liaise with customers on site and keep them informed of any issues or updates.
- Ensure company property and vehicles are maintained in line with company policy.
Requirements:
- At least 1 year of electrical or mechanical engineering experience and electrically competent.
- Physically fit to perform the required job.
- Hold a Clean Driving Licence and undergo a driving licence check.
- IT literate, especially on MS products and preferably in the use of a PDA reporting system or service-based reporting package.
- Proven ability to fault find in demanding environments.
Benefits:
- Salary base GBP28k - GBP31k (can go to GBP32k with experience).
- GBP100 a month full attendance bonus.
- Up to an additional GBP100 per month on additional sales leads bonus.
- Company van and tablet provided.
- Bonus (subject to business achieving performance targets).
- Leave: 33 days (including bank holidays).
- Pension: 5%.
- Company smart save (discounts).
- Gym discounts.
- Free eye tests and money towards glasses.
- Cycle to Work Scheme.
- Employee Assistance Programme.
Language: en-US
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