Aftersales Service Engineer

3 days ago


Tunbridge Wells, Kent, United Kingdom Andy File Associates Ltd Full time

Job Summary:

Andy File Associates Ltd is seeking a highly skilled Aftersales Service Engineer to join our team in the Water and Energy sector. As a Service Engineer, you will be responsible for providing exceptional customer service and technical support to our clients in the wastewater and water industry.

Key Responsibilities:

  • Deliver safe and timely service to customers, ensuring high-quality work and excellent customer satisfaction.
  • Conduct visual risk assessments on each job and report any concerns to the line manager.
  • Provide feedback on parts used and ensure pre-payment for end-users.
  • Carry out on-the-job training and participate in personal training courses as required.
  • Liaise with customers on site and keep them informed of any issues or updates.
  • Ensure company property and vehicles are maintained in line with company policy.

Requirements:

  • At least 1 year of electrical or mechanical engineering experience and electrically competent.
  • Physically fit to perform the required job.
  • Hold a Clean Driving Licence and undergo a driving licence check.
  • IT literate, especially on MS products and preferably in the use of a PDA reporting system or service-based reporting package.
  • Proven ability to fault find in demanding environments.

Benefits:

  • Salary base GBP28k - GBP31k (can go to GBP32k with experience).
  • GBP100 a month full attendance bonus.
  • Up to an additional GBP100 per month on additional sales leads bonus.
  • Company van and tablet provided.
  • Bonus (subject to business achieving performance targets).
  • Leave: 33 days (including bank holidays).
  • Pension: 5%.
  • Company smart save (discounts).
  • Gym discounts.
  • Free eye tests and money towards glasses.
  • Cycle to Work Scheme.
  • Employee Assistance Programme.

Language: en-US


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