System Infrastructure Manager
2 months ago
Job Title: System Infrastructure Manager
Job Summary:
We are seeking an experienced System Infrastructure Manager to oversee and manage our IT system infrastructure. The ideal candidate will have over 15 years of experience in system management, with a strong background in both technical and non-technical skills.
Key Responsibilities:
- Develop, contribute, lead, and implement IT strategies that align with the company's goals and objectives.
- Oversee the installation, configuration, and maintenance of hardware and software systems.
- Lead and mentor a team of IT professionals, providing guidance and support.
- Monitor system performance and ensure the reliability and security of IT infrastructure.
- Manage the System IT budget, ensuring cost-effective solutions and resource allocation.
- Identify and mitigate risks associated with IT systems and associated infrastructure.
- Communicate effectively with stakeholders, including senior management, to provide updates and recommendations.
- Support business-wide projects from conception to completion, ensuring timely delivery and adherence to schedule.
- Monitor and maintain systems KPI's and SLA's, ensuring they are met at all times.
- Work with the Head of Infrastructure to identify, recommend, and implement new technologies that can improve the efficiency and effectiveness of Teleperformance's system's infrastructure.
- Develop, implement, and support the testing of IT disaster recovery and business continuity plans to ensure that Teleperformance UK + SA can continue to operate in the event of an outage or other disruption.
- Manage a 24 x 7 On Call Support rotation, serving as an escalation point for any outages.
Technical Skills:
- System Administration: Proficiency in managing Windows, Linux, and Unix systems, including Windows Server, AD Domain Services, DHCP, DNS, vSphere, Hyper-V, Exchange + M365, Web Filtering (Zscaler preferable), MECM, Veeam, Solarwinds, Splunk, HPE Hardware (Proliant, Synergy, Nimble, OneView).
- Cloud Computing: Knowledge of cloud platforms, with a preference for Azure.
- Security: Strong understanding of cybersecurity principles and practices.
- Scripting and Automation: Proficiency in scripting languages like Python, PowerShell, or Bash.
- Proficient with industry-wide security standards, privacy, and frameworks such as PCI-DSS, CE/CE+, GDPR, etc.
Non-Technical Skills:
- Leadership: Proven ability to lead and inspire a team.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Strong analytical and problem-solving abilities.
- Adaptability: Flexibility to adapt to changing business needs and technologies.
- Collaboration: Strong interpersonal skills and the ability to work effectively with cross-functional teams.
- Ability to work independently and collaboratively with other members of the IT team.
- Strong and proven leader with interpersonal skills.
- Clear and concise communication when interfacing with senior leadership.
- Works well under pressure.
- Ability to drive solutions with minimal interactions from senior team.
- Commercially aware of the importance of cost optimization and efficient vendor management.
- Excellent analytical, problem-solving, critical thinking, and communication skills.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., ITIL, PMP, AZ, etc.) are a plus.
- Extensive experience in system management and IT leadership roles.
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