System Infrastructure Manager

2 months ago


Bristol, Bristol, United Kingdom Teleperformance Full time

Job Title: System Infrastructure Manager

Job Summary:

We are seeking an experienced System Infrastructure Manager to oversee and manage our IT system infrastructure. The ideal candidate will have over 15 years of experience in system management, with a strong background in both technical and non-technical skills.

Key Responsibilities:

  • Develop, contribute, lead, and implement IT strategies that align with the company's goals and objectives.
  • Oversee the installation, configuration, and maintenance of hardware and software systems.
  • Lead and mentor a team of IT professionals, providing guidance and support.
  • Monitor system performance and ensure the reliability and security of IT infrastructure.
  • Manage the System IT budget, ensuring cost-effective solutions and resource allocation.
  • Identify and mitigate risks associated with IT systems and associated infrastructure.
  • Communicate effectively with stakeholders, including senior management, to provide updates and recommendations.
  • Support business-wide projects from conception to completion, ensuring timely delivery and adherence to schedule.
  • Monitor and maintain systems KPI's and SLA's, ensuring they are met at all times.
  • Work with the Head of Infrastructure to identify, recommend, and implement new technologies that can improve the efficiency and effectiveness of Teleperformance's system's infrastructure.
  • Develop, implement, and support the testing of IT disaster recovery and business continuity plans to ensure that Teleperformance UK + SA can continue to operate in the event of an outage or other disruption.
  • Manage a 24 x 7 On Call Support rotation, serving as an escalation point for any outages.

Technical Skills:

  • System Administration: Proficiency in managing Windows, Linux, and Unix systems, including Windows Server, AD Domain Services, DHCP, DNS, vSphere, Hyper-V, Exchange + M365, Web Filtering (Zscaler preferable), MECM, Veeam, Solarwinds, Splunk, HPE Hardware (Proliant, Synergy, Nimble, OneView).
  • Cloud Computing: Knowledge of cloud platforms, with a preference for Azure.
  • Security: Strong understanding of cybersecurity principles and practices.
  • Scripting and Automation: Proficiency in scripting languages like Python, PowerShell, or Bash.
  • Proficient with industry-wide security standards, privacy, and frameworks such as PCI-DSS, CE/CE+, GDPR, etc.

Non-Technical Skills:

  • Leadership: Proven ability to lead and inspire a team.
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Strong analytical and problem-solving abilities.
  • Adaptability: Flexibility to adapt to changing business needs and technologies.
  • Collaboration: Strong interpersonal skills and the ability to work effectively with cross-functional teams.
  • Ability to work independently and collaboratively with other members of the IT team.
  • Strong and proven leader with interpersonal skills.
  • Clear and concise communication when interfacing with senior leadership.
  • Works well under pressure.
  • Ability to drive solutions with minimal interactions from senior team.
  • Commercially aware of the importance of cost optimization and efficient vendor management.
  • Excellent analytical, problem-solving, critical thinking, and communication skills.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Relevant certifications (e.g., ITIL, PMP, AZ, etc.) are a plus.
  • Extensive experience in system management and IT leadership roles.


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