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Sales Team Leader
2 months ago
As a Sales Team Leader at Lampton 360 Limited, you will play a pivotal role in:
- Directing the sales team, focusing on driving new business opportunities and enhancing customer loyalty while ensuring exceptional service standards.
- Building and nurturing strong relationships with existing and prospective clients, ensuring the sales team consistently delivers top-notch customer support.
Key Responsibilities:
- Supervise the performance and activities of the Sales and Retention team.
- Motivate and guide the center team to provide tailored membership options and outstanding customer service.
- Stay informed about the latest trends in the fitness and leisure sector to effectively share insights with clients.
- Conduct local market analysis and respond to demographic trends accordingly.
- Proactively drive sales and retention efforts, ensuring adherence to established sales protocols and reporting procedures.
- Develop and manage a monthly KPI, Marketing & Cancellation strategy to optimize sales, revenue, and staffing.
- Monitor sales targets and report outcomes to the Sales & Retention Manager on a daily, weekly, and monthly basis.
- Achieve individual sales goals and contribute to overall membership growth and retention.
- Drive revenue across various offerings, including Swim School, Junior Memberships, and Pay-As-You-Go options.
- Ensure customer service objectives are met, responding to feedback promptly and conducting weekly analyses of customer comments.
Candidate Profile:
To excel in this position, you should possess:
- Proven sales experience, preferably within the leisure sector, with a track record of leading successful sales teams.
- Strong relationship-building capabilities, along with excellent sales and negotiation skills.
- The ability to inspire and motivate team members effectively.
- Proficiency in computer applications, with experience in CRM or booking software being advantageous.
Benefits:
Lampton 360 Limited offers a range of benefits, including:
- Complimentary parking at all leisure facilities.
- 22 days of annual leave plus public holidays.
- Access to a comprehensive gym membership.
- Discounts and offers through Lampton Rewards.
- Enhanced parental leave policies.
- Pension scheme participation.
- Employee referral bonuses.
- Wellbeing services, including online GP access and occupational health support.
- Cycle to work and electric car salary sacrifice schemes.
About Lampton 360 Limited:
Lampton 360 Limited is committed to delivering high-quality services across various sectors, including leisure, housing, and environmental management. Our mission is to create inclusive and safe environments that cater to diverse communities, ensuring a positive experience for all users of our facilities. We pride ourselves on our core values of Customer First, One Team, Respect, and Energy, fostering a culture of diversity, equity, and inclusion throughout our organization.
