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Technical Support Specialist

2 months ago

Peterborough, United Kingdom Entech Technical Solutions Limited Full time
Job Title: Technical Support Engineer

Entech Technical Solutions Limited is seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support and service to our customers, ensuring their products are functioning correctly and efficiently.

Key Responsibilities:
  • Provide technical support and service to customers, including troubleshooting and resolving technical issues.
  • Develop and implement procedures to ensure product quality and performance.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Conduct root cause investigations and corrective actions to minimize impact to customers.
  • Develop and maintain technical documentation and procedures.
Requirements:
  • Technical support/service engineering background and detailed knowledge.
  • Problem-solving ability, proof in previous Technical Support experience.
  • Technical foundation in complex machinery, whole system automotive, or heavy goods vehicle.
  • Engineering degree or HND/HNC.
  • Ability to work as part of a team, collaborating with colleagues in different geographies.
Working Conditions:

This role is inside IR35, and the umbrella pay rate is £35.50ph FCSA Umbrella, paye £25.50ph. Depending upon experience and qualifications.