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Lead Customer Support Specialist

2 months ago

Leeds, Leeds, United Kingdom Zenith Full time

About Zenith:
Zenith stands as a premier independent vehicle leasing firm in the UK, emphasizing the importance of employee engagement and customer satisfaction. Renowned for its industry excellence, Zenith provides a dynamic and fulfilling work atmosphere.

Position: Senior Customer Care Executive

  • Engage with clients to assist in resolving outstanding payments
  • Explore forbearance and payment plan alternatives for clients encountering financial challenges
  • Manage fees, rentals, and end-of-lease charges
  • Work alongside partner organizations for debt recovery efforts
  • Extend support to at-risk customers
  • Address customer grievances and ensure overall satisfaction
  • Collaborate with teams to identify clients requiring assistance

Qualifications:

  • Previous experience in customer service roles
  • Strong communication abilities
  • Proficient in IT skills
  • Positive demeanor and collaborative spirit

Perks:

  • Attractive salary and performance bonuses
  • Flexible hybrid working arrangements
  • Generous vacation entitlement
  • Pension contributions and insurance benefits
  • On-site facilities and wellness initiatives
  • Referral programs and company events

Commitment to Diversity:
Zenith is dedicated to fostering diversity within the workplace and encourages applications from individuals of diverse backgrounds, perspectives, and skills to drive business success.