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Customer Experience Specialist
2 months ago
Job Title: Customer Experience Advisor
Job Summary:
Aptean is seeking a highly organized and detail-oriented Customer Experience Advisor to join our team. As a key member of our operations team, you will be responsible for supporting the day-to-day operations of our transportation services.
Key Responsibilities:
- Assist the Service Delivery Manager in managing the day-to-day operations of our transportation services.
- Support with administrative tasks associated with the provision of transport and system services.
- Work closely with the Service Delivery Manager to support on-site operations and ensure the smooth delivery of services.
- Develop a comprehensive understanding of our systems and planning process.
- Support the team with client requests for data or analysis.
- Manage our systems to ensure automated and manual orders are successfully planned.
- Support clients with on-site operational issues.
- Audit carrier invoices and analyze backing data and discrepancies.
- Create key carrier reports to monitor ongoing performance.
- Attend carrier meetings to discuss performance, account, and system reviews.
Requirements:
- Microsoft proficient (Word, PowerPoint, Excel).
- Highly organized with a background in admin support (preferred).
About Aptean:
Aptean is a global provider of mission-critical, industry-specific software solutions. Our purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. We are committed to promoting a company culture where diversity, equity, and inclusion are central.