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Care Coordination Specialist
2 months ago
Job Title: Care Planner
Location: Banbury
Salary: £23,100pa
Hours: Full-time, Monday to Friday – 9am to 5pm with flexibility (including on-call duties)
Life at Prestige:
At Prestige Nursing & Care, we prioritize the well-being of individuals, aiming to enhance their quality of life. As a Care Planner, you will thrive in a vibrant organization that places people at the forefront of our mission.
With over 75 years of experience in home care, Prestige Nursing & Care operates 30 local offices across England and Scotland, committed to leading the care sector by delivering exceptional, tailored, and specialized services to our clients.
Your Role at Prestige:
We seek an energetic Care Planner with robust planning and scheduling expertise, complemented by a flexible, enthusiastic, and proactive mindset to join our Banbury & Bracknell team.
You will collaborate with your Branch Manager to ensure that essential business and compliance objectives are achieved.
As our strategic focus centers on sustainable growth, this position offers ample opportunities to contribute to the organization's success.
We provide a nurturing work environment with significant potential for personal and professional development, fostering a friendly, agile, and adaptable workplace culture.
The Care Planner's primary responsibility is to advocate for Prestige Nursing & Care while ensuring that the deployment of nursing and care resources is optimized and aligned with client needs, adhering to established quality, compliance, and safety standards.
Success Metrics for this Role:
- Achievement of member utilization targets
- Efficient shift scheduling, ensuring all clients are matched with appropriate caregivers
- Identification of business growth opportunities
- Development of strong relationships with caregivers
- Meeting business KPIs
Key Responsibilities:
- Ensure member utilization targets are met
- Evaluate branch performance against weekly and monthly benchmarks
- Analyze trends to forecast future needs
- Maintain agreed schedules within set targets
- Keep accurate records
- Provide comprehensive scheduling information to all members
- Identify trends and concerns related to absences
- Enhance satisfaction levels and rates
- Cultivate strong relationships with existing clients and caregivers
- Collaborate effectively with the Branch Manager to resolve scheduling conflicts
- Discover new business opportunities
- Ensure effective staff placement to meet client requirements
- Prepare reports as needed
- Participate in on-call duties as scheduled
- While primarily branch-based, some travel to other branches/sites may be necessary to fulfill business needs.
General Responsibilities:
- Assist with daily team responsibilities as needed
- Champion internal customer service
- Undertake any other reasonable tasks as directed by your manager
Desired Skills and Qualifications:
- Confident in promoting the branch
- Self-motivated and proactive
- Proficient in computer usage
- Passionate about managing and driving excellence
- Exceptional organizational skills
- Understanding of target setting and performance metrics
- Ability to foster key relationships
- Attention to detail and awareness of current market conditions
- Capacity to manage change effectively
- Commitment to equal opportunities and diversity
- Alignment of personal and organizational values
- Demonstration of behaviors consistent with Prestige Nursing & Care values
What We Offer:
- Competitive salary
- 28 days of annual leave (including Bank Holidays), increasing by 1 day each year up to a maximum of 33 days after 5 years of service
- An additional day off for your birthday
- Blue Light Card benefits
- Referral opportunities through the Care Friends mobile app
- Cycle to Work scheme for eligible colleagues
- Long Service Awards
- Workplace Pension
- Employee Assistance Programme (EAP) – confidential support available 24/7
- Family-friendly benefits for additional support and flexibility
- Annual leave purchase scheme
- Supportive work environment with ongoing learning and development opportunities
- Friendly, agile, and flexible workplace culture
Please Note:
In compliance with CQC & Care Inspectorate regulations, we will conduct Enhanced DBS/PVG, Right to Work, Reference, and Employment History checks as per Government guidelines for this role and best practices in safer recruitment.
We strive to maintain a streamlined recruitment process; however, due to the nature of these essential checks, timelines may vary.
All clients are entitled to have their needs met in a safe, fair, and balanced manner. Prestige Nursing & Care staff are responsible for promoting Equal Opportunities for all and addressing any discriminatory behavior or practices.
We reserve the right to close this position early.
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