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Food and Beverage Team Member

2 months ago

Edinburgh, Edinburgh, United Kingdom Novotel Edinburgh Centre Full time

Job Summary:

We are seeking a highly motivated and customer-focused Food and Beverage Team Member to join our team at Novotel Edinburgh Centre. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for our guests.

Key Responsibilities:

  • Ensure the breakfast area is tidy and food is replenished at all times
  • Serve drinks and take food orders through the POS system
  • Check ordered meals on collection from the kitchen and deliver to guests promptly to maintain temperature and appearance
  • Keep tables and service areas clean and tidy as per procedure manual
  • Maintain hygienic food service techniques during service
  • Take responsibility for your designated section and station
  • Perform any other reasonable requests as required by your Supervisor or Hotel Management

Requirements:

  • Passion for customer service and hospitality
  • Sparkling, upbeat personality able to quickly build rapport in a fast-paced environment
  • Fluent in English
  • Great communication and customer relationship skills
  • Ability to connect and work together with your team to ensure every guest leaves with a wish to return

What We Offer:

  • Tronc / Service Charge
  • ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping, and more)
  • Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
  • Hotel discounts for your Friends and Family
  • Training & Development
  • International career opportunities
  • 28 days holidays per year (up to 33 with length of service)
  • Birthday Bonus (Extra break on your birthday)
  • Support your wellbeing in your professional and personal lives
  • Recommend a Friend Incentive
  • Pension Scheme
  • Cycle to work scheme
  • Complimentary Staff meal
  • Uniform provided

About Us:

Novotel Edinburgh Centre is part of the Accor network, a worldwide hospitality leader. We are committed to creating memorable moments for our guests and making you grow and give you the spark to unleash your personality.