IT Project Engineer

14 hours ago

Ringwood, Hampshire, United Kingdom In Technology Group Full time
IT Project Engineer Opportunity

We are seeking an experienced IT Project Engineer to join our rapidly growing IT department. As a key member of our team, you will be responsible for providing technical support for IT infrastructure, resolving issues, and providing advice on technical solutions.

Key Responsibilities:

  • Delivering single-day projects and providing support on escalated tickets from the support desk.
  • Managing your schedule day to day to ensure project deadlines are met while continuing to assist with service requests and act as a point of escalation for the support desk.
  • Managing the life cycle of a project to ensure that the customer receives an excellent experience.
  • Attending site to resolve reported issues, install hardware, and appropriate cabling.
  • Providing advanced support in networking, infrastructure, and Wi-Fi.
  • Escalation of cases when required.
  • Updating of all support case information as required on a timely basis.
  • Updating all support, project, and customer documentation where required.

Requirements:

  • Technical expertise in the full stack of Microsoft Technologies (Windows 10, Intune MDM, Active Directory, Azure, Security, MS365, etc).
  • High-level and low-level solution design and implementation.
  • Draytek (or similar) Unified Threat Management Systems and Firewalls.
  • UniFi (or similar) Wireless access points, network switches.
  • In-depth understanding of network protocols, routing, subnets, and VLANs.

We are looking for a skilled and experienced IT Project Engineer to join our team. If you have a strong background in IT infrastructure and project management, we encourage you to apply for this exciting opportunity.

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