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Technical Support Professional
2 months ago
Job Summary:
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Lincoln College. As a Desktop Services Technician, you will be responsible for providing exceptional technical support to our staff and students, ensuring the smooth operation of our IT systems and networks.
Key Responsibilities:
- Provide timely and effective technical support to staff and students via various channels, including face-to-face, email, and phone.
- Install, configure, and maintain all equipment and software associated with the delivery of IT services to staff and student desktops.
- Maximize the resolution of service incidents, ensuring minimal downtime and disruption to our operations.
- Collaborate with internal stakeholders to identify and implement process improvements, ensuring the highest level of customer satisfaction.
- Stay up-to-date with the latest technology trends and advancements, applying this knowledge to enhance our IT services and support.
Requirements:
- Proven experience in a similar role, with a strong background in IT support and desktop services.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
- Ability to work independently and as part of a team, with a flexible approach to work and a willingness to adapt to changing priorities.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities, to ensure you stay up-to-date with the latest technology trends.
- A collaborative and supportive work environment, with a strong focus on teamwork and customer satisfaction.
How to Apply:
If you are a motivated and experienced IT professional, looking for a new challenge, please submit your application, including your CV and a cover letter outlining your experience and qualifications.