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Homelessness Service Team Member

2 months ago

Great Yarmouth, Norfolk, United Kingdom Sanctuary Group Full time

About the Role

We are seeking a skilled and compassionate Bank Project Worker to join our team at Sanctuary Supported Living. As a Bank Project Worker, you will play a vital role in supporting individuals who have experienced homelessness to achieve their full potential and independence.

Key Responsibilities

  • Provide person-centered support to customers, empowering them to make informed decisions and take control of their lives.
  • Assess customer needs and develop tailored support plans to promote independence and well-being.
  • Act as a first point of contact for customer queries, providing timely and effective solutions.
  • Build strong relationships with customers, respecting their autonomy and dignity.
  • Liaise with external agencies to enhance customer confidence, health, and wellbeing, and provide opportunities for education and employment.
  • Manage emergency situations with professionalism and poise.
  • Maintain accurate and high-quality records of customer interactions.

Requirements

  • Experience working with adults who have experienced homelessness.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team.
  • Excellent organizational skills, with a focus on meeting deadlines and targets.
  • NVQ3 in Health and Social Care or willingness to work towards.

What We Offer

  • A competitive salary and benefits package.
  • A range of training and development opportunities to support your career growth.
  • A supportive and inclusive work environment that values diversity and promotes equality.