We are seeking a highly skilled and compassionate Patient Advocate Representative to join our dynamic team at Unity Communications. As a key member of our customer service team, you will play a vital role in delivering exceptional patient care and ensuring a positive experience for our patients.

• Handle a high volume of incoming and outgoing calls to answer account inquiries, resolve payment concerns, and negotiate billing arrangements with patients.
• Communicate effectively with patients in a clear, timely, and positive manner, maintaining a high level of professionalism and empathy.
• Maintain accurate and up-to-date documentation, adhering to confidentiality and data protection policies at all times.
• Collaborate with other departmental and hospital associates to ensure seamless communication and efficient resolution of patient issues.
• Stay up-to-date with departmental and hospital policies and procedures, ensuring compliance and adherence to regulatory requirements.
• Meet or exceed performance metrics, including average hold time, call volume, and quality standards.

• Excellent communication and interpersonal skills, with the ability to build rapport with patients and colleagues.
• Professional attitude and demeanor, even in urgent or confrontational situations.
• Effective critical thinking, problem-solving, and decision-making skills, with the ability to navigate complex patient issues.
• Independent and team-oriented working attitude, with a strong commitment to delivering exceptional patient care.
• Computer proficiency and ability to learn quickly, with a working knowledge of multiple systems and software.
• Organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities.
• Flexibility and ability to meet deadlines, with a proactive approach to prioritizing needs and managing resources effectively.
• Ability to multitask with a high level of accuracy and efficiency, with a strong focus on quality and customer satisfaction.
• Working knowledge of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Red Flag regulations, with a commitment to patient privacy and confidentiality.

• A dynamic and supportive work environment, with opportunities for growth and development.
• A competitive salary and benefits package, including HMO coverage and VL/SL credits.
• A friendly and supportive work culture, with a focus on teamwork and collaboration.
• 13th-month pay and other Philippine government-mandated benefits.
• Nontaxable allowances and opportunities for pay increases and performance bonuses.
• Transportation allowance and other perks.

At Unity Communications, we value inclusion, diversity, and kindness, and we strive to create a positive and supportive work environment. We are a Certified Great Place To Work, and our senior management team is committed to listening to and supporting our employees. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.