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Retail Team Leader

2 months ago

Chatham, Kent, United Kingdom Deichmann Full time
{"title": "Retail Supervisor Position", "description": "Role Overview

Deichmann is seeking a highly motivated and customer-focused Retail Supervisor to join our team in Chatham. As a key member of our store management team, you will play a vital role in delivering exceptional shopping experiences for our customers.

Key Responsibilities
  • Lead and supervise the store team in the absence of the Store Manager, ensuring seamless store operations and customer service.
  • Open and close the store, including cash handling and administrative tasks.
  • Provide exceptional customer service, offering product knowledge and recommendations to drive sales.
  • Assist management in achieving store sales targets and key performance indicators (KPIs).
  • Support team members in their roles, providing guidance and coaching as needed.
  • Maintain store appearance, including merchandising and product displays.
  • Process stock deliveries and store transfers.
  • Address customer queries and complaints in a professional and courteous manner.
Requirements
  • Previous retail experience, preferably in a supervisory role.
  • Strong leadership and communication skills, with the ability to motivate and coach team members.
  • Excellent customer service skills, with a focus on delivering exceptional experiences.
  • Ability to work calmly under pressure and adapt to changing situations.
  • Flexibility to work a variety of shifts, including weekends and holidays.
What We Offer

As a Retail Supervisor at Deichmann, you will enjoy a competitive hourly rate of up to £12.64 per hour, plus non-contractual hourly sales commission. You will also have opportunities for growth and development within your retail career.

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