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Accommodation Team Leader

2 months ago


Darlington, Darlington, United Kingdom greene king Full time

Company Overview

As a leading hospitality company, Greene King is committed to delivering exceptional customer experiences in our pubs and restaurants. We're looking for a skilled Accommodation Team Leader to join our team and help us achieve our goals.

Job Summary

We're seeking a highly motivated and experienced Team Leader to lead our Accommodation team. As a key member of our management team, you'll be responsible for ensuring the smooth operation of our accommodation services, providing exceptional customer service, and driving sales growth.

Key Responsibilities

  • Lead by Example: Demonstrate exceptional leadership skills, setting the tone for a high-performing team that delivers outstanding customer experiences.
  • Customer Service: Provide heartfelt and memorable experiences for our customers, ensuring they feel valued and appreciated.
  • Team Management: Deputise for the management team, resolving issues and making decisions in their absence.
  • Operational Excellence: Help organise and coordinate the team during busy shifts, ensuring everything runs like clockwork.
  • Health and Safety: Ensure the bar is always safe, legal, and clean, and any issues are dealt with quickly and safely.

What We're Looking For

  • Attention to Detail: A great eye for detail, ensuring every aspect of our accommodation services meets the highest standards.
  • Role Model: Be a role model to the team, demonstrating exceptional customer service skills and a warm welcome for every customer.
  • Adaptability: Think on your feet, adapting to challenges and changing circumstances during busy shifts.
  • Positive Attitude: A positive can-do attitude, with a strong focus on teamwork and collaboration.

Requirements

  • Previous Experience: Previous management or supervisory experience is necessary for this role.

What We Offer

  • Competitive Salary: A competitive salary and benefits package.
  • Training and Development: Opportunities for training and development across our well-known brands.
  • Discounts: Discounts on food and drink, as well as other benefits.