Campaign Effectiveness Specialist

4 weeks ago


Shirley, Greater London, United Kingdom Team Telemarketing LTD Full time
Campaign Manager Job Description

At Team Telemarketing LTD, we are seeking a highly skilled and experienced Campaign Manager to join our team. As a key member of our operations team, you will be responsible for bridging the gap between our clients and our sales floor, ensuring seamless communication and effective campaign execution.

Key Responsibilities:

  • Develop and implement targeted training programs to enhance agent performance and meet client KPIs.
  • Collaborate with the Training Department to provide guidance and support to ensure client needs are met.
  • Manage client relationships, responding promptly to emails and calls, and attending regular catch-up calls via Microsoft Teams.
  • Assist with call recording analysis and scoring to identify training needs.
  • Onboard new clients, providing initial training sessions to ensure a thorough understanding of our product and service offerings.

Requirements:

  • Proven experience in telemarketing operations and client relationship management.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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