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End User Devices Operations Services Specialist
2 months ago
We are seeking a highly skilled IT Support Specialist to join our team at Dabster. As an End User Devices Operations Services Specialist, you will play a critical role in ensuring the smooth operation of our end-user devices.
Key Responsibilities- Provide First-Level Support: Offer timely and effective support for Microsoft Intune and Windows Autopilot-related issues, ensuring minimal downtime and maximum productivity.
- Device Enrollment and Configuration: Assist end-users with device enrollment, application deployment, and configuration in Microsoft Intune, ensuring seamless integration and optimal performance.
- Compliance and Remediation: Work closely with end-users to resolve compliance-related issues, ensuring devices meet organizational standards and requirements.
- Troubleshooting and Resolution: Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance, in a timely and efficient manner.
- Collaboration and Escalation: Collaborate with other IT support teams to escalate and resolve more complex issues, ensuring a seamless and efficient support experience.
- Record-Keeping and Documentation: Maintain accurate records of support activities and resolutions in a ServiceNow, ensuring transparency and accountability.
- Staying Up-to-Date: Stay current with Microsoft Intune features, updates, and best practices, ensuring you remain an expert in your field.
- Support Documentation: Participate in the development and maintenance of support documentation and knowledge base articles, ensuring easy access to information for end-users and support teams.
- Intune Configurations and Policies: Design and implement Intune configurations and policies to meet organizational needs, ensuring optimal device performance and security.
- Root Cause Analysis: Conduct root cause analysis for recurring or severe Intune-related problems, identifying areas for improvement and implementing solutions.
- Intune Migrations and Upgrades: Participate in the planning and execution of Intune migrations and upgrades, ensuring seamless transitions and minimal disruption.
- Technical Expertise: Possess in-depth knowledge of Microsoft Intune architecture, policies, and features, as well as mobile device management, to provide expert-level support.
- Automation and Customization: Experience with PowerShell scripting and Intune Graph API for automation and customization in Intune is a plus, allowing you to streamline processes and improve efficiency.
- Operating System Proficiency: Be proficient in Windows, iOS, and Android operating systems, ensuring you can provide support across multiple platforms.
- Analytical and Problem-Solving Skills: Possess strong analytical and problem-solving skills, enabling you to resolve complex issues and provide creative solutions.
- Communication and Collaboration: Demonstrate excellent communication and collaboration skills, working effectively with end-users, support teams, and stakeholders to ensure seamless support experiences.
- Teamwork and Adaptability: Ability to work collaboratively in a team environment, adapting to changing priorities and requirements.
- Certifications and Experience: Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator Associate, are a plus, demonstrating your expertise and commitment to your craft.
- Attention to Detail: Proven record of thoroughness and diligence, ensuring accuracy and attention to detail in all aspects of your work.
- Communication Skills: Good communication skills with stakeholders, ensuring clear and effective communication throughout the support process.
- DevOps/ITIL Experience: DevOps/ITIL experience is a plus, demonstrating your ability to work in a fast-paced, dynamic environment.
