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Client Success Professional

2 months ago

Guildford, Surrey, United Kingdom NET Recruit Full time
About the Role

We are seeking a highly skilled Client Success Executive to join our team at NET Recruit. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Develop and maintain strong relationships with current and potential clients, understanding their needs and providing tailored solutions.
  • Act as the main point of contact for client queries, utilizing your problem-solving skills to find effective resolutions.
  • Manage the onboarding process for new clients, ensuring a seamless transition and maximum impact.
  • Build a deep understanding of our service and systems, providing expert support to clients and driving customer satisfaction.
  • Conduct tailored training sessions to equip clients with the knowledge and skills needed to get the most out of our platform.
Requirements

To be successful in this role, you will need:

  • Previous experience in client relationship management and account management within a B2B context.
  • Strong proficiency in CRM systems and data management tools.
  • Excellent communication and interpersonal skills, with the ability to build meaningful relationships with clients.
  • Good IT skills and the ability to learn and adapt to new systems.
  • A problem-solving mindset and the ability to work effectively as part of a team.
What We Offer

In return for your hard work and dedication, we offer a competitive salary of up to £30,000, depending on experience, as well as a comprehensive benefits package, including a hybrid working model and opportunities for career progression and professional development.