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Retail Operations Supervisor

3 months ago

Livingston, West Lothian, United Kingdom SWAROVSKI UK Full time
Position Overview

At Swarovski, where creativity meets elegance, our Assistant Store Managers are pivotal in delivering exceptional service and an unforgettable brand experience.

We are in search of a dedicated Assistant Store Manager who can infuse passion into our team, inspire customer loyalty, and help realize our customers' dreams.

If you are seeking a fulfilling role within a diverse team that embraces innovation and shares your enthusiasm for fashion and jewelry, this is the opportunity for you.

Role Responsibilities

As a brand ambassador, you will collaborate with your team to:

  • Exceed expectations in every customer interaction.
  • Develop a loyal customer base by nurturing existing relationships and attracting new clientele.
  • Lead by example, demonstrating passion and enthusiasm in all activities.
  • Assist in recruitment, coaching, and motivating the team to achieve business objectives.
  • Support the execution of monthly service and sales strategies, including setting goals and targets.
  • Facilitate the onboarding process for new team members.

Candidate Profile

The ideal candidate will possess:

  • A minimum of 12 years of experience in a multicultural retail setting.
  • A strong interest or background in luxury fashion, cosmetics, or lifestyle brands.
  • Proven leadership and coaching abilities.
  • Digital proficiency and a willingness to learn and adapt.
  • A charismatic personality that fosters trust and rapport with customers and team members.

Benefits Offered

We provide a comprehensive benefits package, including:

  • Competitive salary structure
  • Monthly performance-based bonus
  • Generous employee discount from day one
  • Enhanced holiday allowance of 6.6 weeks, pro-rated for part-time roles
  • Access to our Employee Assistance Programme, providing resources for well-being, including 24/7 access to a Virtual GP service.
  • Membership to our online benefits platform, featuring a variety of discounts across retail, hospitality, and entertainment sectors.

About Swarovski

Founded in 1895 in Austria, Swarovski is renowned for its exquisite crystal products, gemstones, and jewelry. With a global presence of approximately 2,400 stores and 6,700 points of sale in around 140 countries, we employ over 18,000 individuals. Our commitment to sustainability and social responsibility is deeply rooted in our heritage, focusing on circular innovation and championing diversity and inclusion.

Swarovski is an equal opportunity employer, dedicated to fostering a workplace where everyone feels valued and respected. We prioritize merit and competence in all employment decisions.