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Service Advisor

2 months ago

Staverton, United Kingdom Sytner Group Full time

About the Role

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the highest level of service.

Key Responsibilities

  • Provide outstanding customer care and communicate effectively with customers to understand their needs and preferences.
  • Inform and consult with customers on vehicle servicing, including explaining the benefits and options available.
  • Liaise with technicians and workshop control to ensure that vehicles are serviced efficiently and on time.
  • Offer expert advice on our products and services to customers, ensuring that they receive the best possible solutions for their needs.
  • Work collaboratively with colleagues to achieve sales and customer satisfaction targets.

About You

We are looking for an individual with excellent communication and interpersonal skills, who is able to build strong relationships with customers and colleagues. You will have a strong customer service background and be able to work in a fast-paced environment.

What We Offer

  • Enhanced holiday entitlement and industry-leading maternity, paternity, and adoption pay.
  • Opportunities for career development and recognition of long service.
  • Discounted car schemes, high street discounts, and discounted gym memberships.
  • A cycle to work scheme and one day a year paid voluntary/community work.

About Sytner Group

We are a leading automotive retailer with a commitment to creating an equitable environment and welcoming applications from individuals from diverse backgrounds. We value and respect every individual's unique contribution and are committed to supporting our colleagues to thrive and achieve their full potential.