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Benefits Assessor
2 months ago
Perth and Kinross Council is seeking a skilled Benefits Assessor to join their Revenues and Benefits service. As a key member of the team, you will be responsible for the administration, assessment, and communication of Housing Benefit and Council Tax Reduction awards.
Main Duties:- Administer, assess, and calculate Housing Benefit and Council Tax Reduction entitlement in accordance with relevant legislation.
- Prioritize tasks to ensure accurate decisions are made within timescales, preventing financial hardship.
- Work collaboratively with colleagues to achieve the best outcome for customers.
- Communicate with customers regarding decisions, outcomes, and reasoning using various methods.
- Provide a service that is considerate of confidentiality and handle sensitive information with dignity and respect.
- Accurately manage records, notes, and files to ensure compliance with legislation and audit requirements.
- Collaborate with internal and external customers to ensure customers receive support, guidance, and advice from other services.
- Excellent prioritization and organization skills to manage a workload with minimal supervision.
- Ability to thrive in a fast-paced and demanding environment.
- Capacity to interpret legislation and effectively communicate decisions.
- Attention to detail and arithmetical skills to ensure accurate decisions and payment of public funds.
- Knowledge and understanding of the wider welfare system.
- Customer-focused approach with excellent communication skills.
- Sensitivity when handling information, maintaining confidentiality, and supporting customers with dignity and respect.
- Positive approach and willingness to contribute to the continuous improvement of service provision.
- Ability to work with others to ensure customers receive the right help, support, and advice.
- Openness to enhancing skills and playing an active role in personal development.
- Excellent IT skills with a good working knowledge of the Microsoft Office suite.
- Good knowledge of Local Government services and purpose.
As a member of Perth and Kinross Council, you will have access to a range of benefits and opportunities for personal and professional growth.
